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Sadly hard to navigate through and to understand ..
Hi Aleo,
thank you for sharing this feedback, we're sorry the app felt hard to navigate, that's not the experience we want for any merchant.
We'd love to make this easier for you. Our customer experience team has reached out directly to walk through any setup questions and make sure everything is clear from here on out.
We take feedback like this seriously, it helps us keep improving for the merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get you set up smoothly.
The Chargeflow Team
amazing support got my issue resolved extremely quick!!
CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO.
Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case.
They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review.
Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild.
You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.
Hi Crimson and Clover Studio,
thank you for sharing this. The concerns you've raised around case handling and communication are serious, and we hear you.
Our customer experience team has personally reached out to you directly to make sure every outstanding concern is fully resolved.
The Chargeflow Team
Support is amazing, jason helps out a lot with the support side
Aubrey was great to work with. Saved the day in the last moment
This is the best support team I’ve had the pleasure of working with. I’m usually a stressed entrepreneur, and to have 24/7 support especially after hours and on the weekends is just incredible. They’re very fast in responsiveness, thorough and have been able to handle every request even last minute ( a few hours before chargeback deadline ). So far they’ve won 3 out of 5 chargeback disputes and taken a huge load of my back. Super worth it.
They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Great experience so far.
Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.
The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best.
UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!
Hi Stark Tech,
thank you for sharing this.
Losing a dispute is genuinely frustrating, especially when it leads to Shop Pay being impacted.
Our customer experience team has personally reached out to you directly to go through what happened and make sure you're fully supported going forward.
The Chargeflow Team
Customer support is great and chargeback prevention is automated
