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I’m a new customer to this app . I had some questions & they reached out immediately to schedule a zoom call to answer all my questions. 5/5 this company is very hands on , can’t wait to start winning these chargebacks .
Thank you for your feedback!
We don't wish anyone to get chargebacks, but once they appear - we're here to fully handle them on behalf of you and answer all your queries.
Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)
Hi,
It's Ariel here, CEO of Chargeflow
I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.
From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.
We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.
I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.
You can reach out to me directly if you ever need anything, or have any concern.
I wish you all the best,
Ariel
Their customer support team is awesome; they reached out within days of installing the app and explained how it worked. So far very impressed with the services.
Thank you for your warm words!
Behind all stores that get hit by a chargeback, stands a person who wants to know it it's being handled in the most professional way, that's what we are here for.
Easy dashboard, amazing customer support. It simplified our work in terms of replying manually to each chargeback.
Thanks for your feedback!
You, as a business man, have so many chores you need to focus on. Now, responding to chargebacks will not be on your list.
I was pleasantly surprised to see the useful and user friendly interface that was atomically set up when I installed the app. Right away it located a current charge back request and began working on it. Today I had an onboarding session with Boraz which was very helpful. So far this looks like just the partner I need as I work to expand my sales.
Thanks so much for your kind words!
Allowing us to fully handle your chargebacks has a major affect on the other operations of your business, for the good.
Looking forward to continue serve you in the best way we can:)
Charge flow takes care of everything! It leaves more time for us to focus on the customers and making improvements to our business. Many chargebacks can also be result of fraud so to know we don't have to spend time worrying about all of that is a big relief! I am always able to speak with support through chat and its very quick and always always so helpful! So far I'm really glad we decided to work with chargeflow
Thanks for the great review, we appreciate it!
Aside from helping you recovering your lost money from chargebacks, we invest time and thought to make our services seamless and time-consuming for you as a merchant.
I have a fantastic experience working with the Chargeflow program. The app. is easy to work with and has helped save our company thousands of dollars in charge backs. It has also save us hundreds of man hours gathering the correct information to dispute the case. The Chargeflow team has been very easy & helpful to work with. Jim
We appreciate your great feedback Jim!
Our numbers show significant increase in our merchants' ROI due to the full coverage we provide for all of their chargebacks.
Chargeflow has been helpful in fighting our disputes, and winning us cases which are time-consuming and complex. The team are helpful and polite and always available to answer any queries.
Thanks for you kind words!
We do our best to leverage our expertise and experience for saving you precious time and money.
Great customer service and solution. Communication is top notch. The dashboard is very clear. Happy to be working with Chargeflow to handle our chargebacks!
We appreciate you warm words!
Handling chargebacks on your own, along with the rest of your business chores, can be very complexed and messy. We are here to prevent the frustration that might arise with doing so, and to save you a lot of time and money.
The app is very easy to use. I appreciate the super quick respond to our chargeback case and the very good costumer support.
Thanks for your kind words!
Our AI app and analysts are working 24/7 in order to detect all chargebacks on the spot and to handle them in the most professional way.
