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Ce sera un plaisir de laisser une évaluation 5 étoiles. Votre accompagnement a été exemplaire et je suis très satisfait du service offert par votre équipe. Merci encore pour votre soutien
Chargeflow makes chargebacks so much easier. The app is easy to use and works great. Special thank you to Carina and Anton for the amazing customer service!
This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.
Hi Bijoux Medusa,
thank you for flagging this. A duplicate charge is something we take seriously and want to make right.
Our customer experience team has personally reached out to you directly to confirm the status of your refund and make sure this is fully resolved.
The Chargeflow Team
Great customer service and solution. Communication is top notch. The dashboard is very clear. Happy to be working with Chargeflow to handle our chargebacks!
We appreciate you warm words!
Handling chargebacks on your own, along with the rest of your business chores, can be very complexed and messy. We are here to prevent the frustration that might arise with doing so, and to save you a lot of time and money.
There app looks really great ! I don't have a lot of chargeback for now, but I think they will certainly help me a lot ! Plus the support team is extraordinary ! You install the app (that is free) and the next day you already have an onboarding call with the person that will help you if you have any issues :)
We appreciate your awesome review - thank you!
Chargebacks are an issue you want to have after you assure it's fully covered, so it's great you've installed our app in advance.
Always pleased to help on the spot, as we understand that behind every successful business there's an owner who needs to now he has full and quick support.
Fantastic app for to manage customer disputes. very responsive and professional thank you I recommend!
Thank you so much!
Along with our superb technology, we are dedicated to provide the best customer service to you, as our client.
amazing support got my issue resolved extremely quick!!
They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Great experience so far.
Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.
The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best.
UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!
Hi Stark Tech,
thank you for sharing this.
Losing a dispute is genuinely frustrating, especially when it leads to Shop Pay being impacted.
Our customer experience team has personally reached out to you directly to go through what happened and make sure you're fully supported going forward.
The Chargeflow Team
