Recensioni (432)
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In base alla valutazione
amazing customer support
great app, and support fast support.
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Not satisfied with results. We are losing chargebacks that were fraudulent
Hi Electron Colloidal,
Thank you for the feedback, and apologies for the slow reply here.
Fraud-reason disputes are the hardest category in chargeback recovery and outcomes vary a lot by account — which is exactly why we'd rather look at your specific numbers than answer in general terms. We would like to pull a full win-rate breakdown by dispute reason for your account and walk through your fraud cases with you individually, so we can see what's happening on your disputes rather than guess.
You can reach us directly at support@chargeflow.io and it comes straight to us.
The Chargeflow Team
10/10 service from the Chargeflow team
I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed.
Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January.
Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from.
Stay far away from this app – it’s misleading, overpriced, and dishonest.
I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.
Hi Marini,
thank you for coming back to update your review, and we're sorry the situation wasn't resolved the first time around.
Our customer experience team has personally reached out to you directly to go through your billing history and make sure nothing is outstanding.
The Chargeflow Team
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
Sadly hard to navigate through and to understand ..
Hi Aleo,
thank you for sharing this feedback, we're sorry the app felt hard to navigate, that's not the experience we want for any merchant.
We'd love to make this easier for you. Our customer experience team has reached out directly to walk through any setup questions and make sure everything is clear from here on out.
We take feedback like this seriously, it helps us keep improving for the merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get you set up smoothly.
The Chargeflow Team
