レビュー (432)

総合評価
4.5
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の7%は1つ星です
2024年6月18日

I have been using Chargeflow to handle dispute chargebacks for 1 year, and my experience has been overwhelmingly positive. The platform is user-friendly, and the process for managing and disputing chargebacks is straightforward and efficient. Here are a few key points from my experience:

Ease of Use: The interface is intuitive, making it easy to navigate and understand. I was able to get started quickly without needing extensive training or support.

Efficiency: Chargeflow has significantly reduced the time I spend managing chargebacks. The automation features streamline the process, allowing me to focus on other important aspects of my business.

Success Rate: I have seen a noticeable improvement in the success rate of disputed chargebacks since using Chargeflow. Their expertise and detailed approach in crafting responses have made a big difference.

Support: The customer service team at Chargeflow is top-notch. They are responsive, knowledgeable, and always willing to assist with any questions or issues that arise.

Comprehensive Analytics: The platform provides detailed analytics and insights, helping me understand the trends and reasons behind chargebacks. This information is invaluable for making informed decisions and improving our overall operations.

Overall, Chargeflow has proven to be a reliable and effective solution for managing dispute chargebacks. I highly recommend it to any business looking to streamline their chargeback process and improve their success rates.

Dose
アメリカ合衆国
アプリの使用期間:11ヶ月
2026年8月27日

If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do.

From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway.

Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true.

You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.

Nuleri
スペイン
アプリの使用期間:16日
Chargeflow, Inc.が返信しました 2026年8月30日

Hi Nuleri,

thank you for the feedback, and we're sorry your experience with us fell short.

Looking back at this, we didn't get you clear answers quickly enough, and that's on us. We've reviewed what happened internally and made changes so it doesn't happen again.

We've reached out to you directly to put things right.

The Chargeflow Team

2023年9月1日

I had a few questions about our account, and support, Queen in particular was efficeint and very helpful with what i needed. Highly recommend Chargeflow!

SoftwareCW
アメリカ合衆国
アプリの使用期間:5ヶ月
Chargeflow, Inc.が返信しました 2023年11月9日

Thanks so much for your great review!

We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

2025年9月30日

ChargeFlow is an amazing app and it's providing great services.
Carla and Jason helped us in setting it up properly. It automates the dispute process, prevents chargebacks and hopefully will be a great help for our business to prevent fraudulent chargebacks while maintaining a steady growth.

Thanks a lot, ChargeFlow Team, especially Carla and Jason.

Keep it up.

VAYOME
アメリカ合衆国
アプリの使用期間:24日
2025年3月18日

Chargeflow is a must-have for your Shopify store. Their customer support is fast and reliable, answering questions quickly and handling chargebacks seamlessly. Once you set it up, they take care of everything, so you can focus on running your business without the hassle of disputes.

ubiskin
オーストラリア
アプリの使用期間:13日
2025年2月5日

Chargeflow has been a game-changer for my business. The app makes handling chargebacks easy, and the team behind it is just as great. Mariane was an absolute pleasure to work with—quick, knowledgeable, and truly dedicated to helping merchants succeed. I highly recommend Chargeflow for anyone who wants to protect their store from disputes efficiently!

LoadTheVan
アメリカ合衆国
アプリの使用期間:12日
2024年6月12日

Chargeflow is going above and beyond to provide exemplary service regarding my first chargeback with them with a particularly difficult situation. I am extremely impressed how fast their responses is and it is clear they do anything to go to bat for their customers.

Doodles and Sketches
アメリカ合衆国
アプリの使用期間:8ヶ月
2023年11月14日

Best hands-off solution for fighting chargebacks. Chargeflow will handle all chargebacks/claims for me, without my help or the help of an employee. So far, their responses to my chargebacks has been amazing which resulted in a lot of chargebacks won.

KlarSonne
オランダ
アプリの使用期間:3ヶ月
2026年4月26日

Thank you genuinely so much for Aubrey's responsiveness and help. Without a doubt the best level of support I've ever received.

TurboAir Pro™
アメリカ合衆国
アプリの使用期間:約2時間
2026年1月29日

Customer service is 10/10, dashboard works great. Good app and company

Jack & Olivia London
オランダ
アプリの使用期間:1日