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I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello,
I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us.
The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention?
Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf.
I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product.
Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at ariel@chargeflow.io
Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations.
Ariel
I want cancel but I don’t see any option . Hard to used
Hi TN Store Luxury,
thank you for sharing this, and we're sorry the cancellation option was hard to find. That shouldn't be a hunt.
Our customer experience team has personally reached out to you directly to confirm where things stand on your account and help with anything else you need.
The Chargeflow Team
horrible hidden fees. Edit: Now after I have ended it with them they harass me daily. When I say please leave me alone they say not until this review is taken off. They have put my phone number and business on scam calls. Horrible
Hi Philthy Blendz,
thank you for sharing this. The experience you've described does not reflect Chargeflow's values, and we take it seriously.
Our customer experience team has personally reached out to you directly to make sure your billing is fully transparent and every concern is properly addressed.
The Chargeflow Team
This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.
Hi Bijoux Medusa,
thank you for flagging this. A duplicate charge is something we take seriously and want to make right.
Our customer experience team has personally reached out to you directly to confirm the status of your refund and make sure this is fully resolved.
The Chargeflow Team
App lags constantly.
Hi Kaomi Hair Haven,
thank you for sharing this, lag isn't something you should have to deal with day to day.
We've checked things on our end and things look like they're running as expected, but we'd love to confirm that on your side too.
Our customer experience team has personally reached out to you directly to make sure everything's running smoothly.
The Chargeflow Team
If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do.
From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway.
Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true.
You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.
Hi Nuleri,
thank you for the feedback, and we're sorry your experience with us fell short.
Looking back at this, we didn't get you clear answers quickly enough, and that's on us. We've reviewed what happened internally and made changes so it doesn't happen again.
We've reached out to you directly to put things right.
The Chargeflow Team
Hi MaxSleek,
Thank you for the rating, and we're sorry it's this one.
There's no written review here, but we've looked into your experience with us and we know it fell short - both on the answer you were waiting for and on how long it took to get to you. That's on us, and we're not going to make excuses for it.
We've reached out to you directly with a clear explanation and a way to make things right. We've also taken the issues this raised back to our team, because the gaps here weren't about one conversation — they're things we need to fix.
If anything is still unresolved, please email us directly at support@chargeflow.io and it comes straight to us.
The Chargeflow Team
