Chargeflow Prevent Chargebacks

They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.

been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.

when i went to chargeflow this is what they said:

customer support rep: Aubrey

I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.

The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.

If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.

I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.

We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.

Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.

When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.

Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.

Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.

They are scammers!

There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!

You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!

Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!

If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.

DO NOT INSTALL THIS APP.

I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time.

Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation.

Not on the pricing page.

Not prominently on the App Store listing.

Not before installation.

At the very end, after you've already invested your time.

When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it."

That completely misses the point.

A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time.

The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice.

We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer.

If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management.

Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it.

Avoid.

DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE.

I had this app installed on my store for a couple of years, and I seriously regret it.

Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10.

When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself.

Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template.

The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane.

I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast.

Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning.

This app did not protect my store. It cost me thousands and made chargebacks worse.

My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response.

Never again.

Sadly hard to navigate through and to understand ..

CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO.

Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case.

They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review.

Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild.

You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best.

UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!