Omtaler (422)
Raffiner
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Etter vurdering
We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge.
Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration.
The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.
They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,
Hi Velina Rose,
Thank you for the feedback, and I'm sorry for the frustration around your billing. We take concerns like this seriously, and we're following up on your account now to review the charges. We've been an official Stripe Partner and official Shopify App for years, so we want to make sure this is handled properly.
If we find any charge that shouldn't have been made, we'll correct it. You can reach us at support@chargeflow.io and it comes to us directly, and we'll keep you updated.
The Chargeflow Team
The feature set is very comprehensive and addresses the main chargeback and fraud-prevention challenges I needed to solve. It has been a valuable tool for managing these issues more efficiently.
tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.
been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.
when i went to chargeflow this is what they said:
customer support rep: Aubrey
I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.
The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.
If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.
Hi Code Breaker Labs,
Thank you for the feedback, and for the detail on how you'd like your disputes presented. Evidence that is relevant to the dispute reason and clearly presented is exactly what we aim for, and we take your points on it seriously. We've been an official Stripe Partner and official Shopify App for years, so we want to get this right for you.
Our team has been in direct contact with you and is working through the next steps on your account. You can also reach us any time at support@chargeflow.io and it comes to us directly.
The Chargeflow Team
I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.
We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.
Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.
When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.
Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.
Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.
Hi RETROVERSE,
thank you for the feedback. We take billing accuracy and clear communication seriously, and it sounds like our team didn't meet that bar for you.
Billing for our services is governed by our Terms of Service and any signed order form on file, which outline how fees are calculated, when charges apply, and how account updates are processed.
We're following up on this directly with you to make sure everything's accurate and resolved. If anyone else reading this has a billing question, please reach out to our support team so we can look into your account specifically.
The Chargeflow Team
They are scammers!
There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!
You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!
Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!
Hi Vivaly,
thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been.
This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way.
We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible.
The Chargeflow Team
If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.
Hi Earthtones,
Thank you for the feedback, and I'm sorry this has been your experience. Losing disputes you were counting on us to win is exactly what we're here to prevent, and I understand the frustration. We've been an official Stripe Partner and official Shopify App for years, so we take reviews like this seriously and want to make it right.
We've reached out to you directly and are going through every dispute we've handled for your store, looking at how each one was built and submitted, and checking that your account settings give us the best chance of winning. If we find anything we should have done differently, we'll tell you plainly and talk through next steps.
You can also reach us at support@chargeflow.io and it comes to us directly, and we'd be glad to walk you through what we find.
The Chargeflow Team
Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout.
Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.
Want to just give some credit to John, was fantastic help, top tier customer support.
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
