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amazing support got my issue resolved extremely quick!!
They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Great experience so far.
Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.
The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best.
UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!
Hi Stark Tech,
thank you for sharing this.
Losing a dispute is genuinely frustrating, especially when it leads to Shop Pay being impacted.
Our customer experience team has personally reached out to you directly to go through what happened and make sure you're fully supported going forward.
The Chargeflow Team
Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases
Hi Säker,
thank you for sharing this. A drop in win rate compared to before is worth taking seriously, and we hear you.
Our customer experience team has personally reached out to you directly to review your cases and make sure your account is fully optimized.
The Chargeflow Team
Support is amazing, jason helps out a lot with the support side
Aubrey was great to work with. Saved the day in the last moment
Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually.
The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week.
Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist.
If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind.
Highly recommended
Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.
Hi Euro Auto Design,
thank you for the detailed feedback. A reduced win rate isn't what we want for your business, and the concern about evidence quality and proactive communication is valid.
We're taking this feedback directly to our product team. Our customer experience team has personally reached out to you directly to go through your account.
The Chargeflow Team
Chargeflow has been an essential addition to our business, it’s truly a must-have for any Shopify store that wants to protect revenue and save time dealing with chargebacks. The system works flawlessly and gives peace of mind knowing everything is handled professionally.
Their customer support is exceptional. Cassie has been amazing, always available, responsive, and incredibly professional in guiding us through every step. It’s rare to find such dedicated service these days. Highly recommend Chargeflow to all merchants who value efficiency, automation, and reliable protection.
