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I have been using CF for a while now. Personally i like the dispute automation best. and MAria from support is efficient.
They are scammers!
There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!
You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!
Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!
Hi Vivaly,
thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been.
This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way.
We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible.
The Chargeflow Team
If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.
Hi Earthtones,
Thank you for the feedback, and I'm sorry this has been your experience. Losing disputes you were counting on us to win is exactly what we're here to prevent, and I understand the frustration. We've been an official Stripe Partner and official Shopify App for years, so we take reviews like this seriously and want to make it right.
We've reached out to you directly and are going through every dispute we've handled for your store, looking at how each one was built and submitted, and checking that your account settings give us the best chance of winning. If we find anything we should have done differently, we'll tell you plainly and talk through next steps.
You can also reach us at support@chargeflow.io and it comes to us directly, and we'd be glad to walk you through what we find.
The Chargeflow Team
Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout.
Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.
Want to just give some credit to John, was fantastic help, top tier customer support.
Great app and great customer service. It's helped us recover many chargebacks
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
Cassie is such a great, kind person who supports us through the pipeline. Thank you, guys, for the support
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
Maria was amazing she is very helpful and quick to help. Again thank you Maria!
