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Best customer service I got in long time.
Very nice app, Very nice live agent, 5 STARS!!
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Amazing service and very helpful staff.
great customer support
Great App!
Support is great!
DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE.
I had this app installed on my store for a couple of years, and I seriously regret it.
Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10.
When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself.
Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template.
The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane.
I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast.
Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning.
This app did not protect my store. It cost me thousands and made chargebacks worse.
My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response.
Never again.
Hi OutStorm Scooters,
thank you for sharing this, two years is a long relationship and we want to understand what changed.
Chargeflow operates on success-based pricing: you only pay when we recover a chargeback for you, 25% of the recovered amount, with no long-term contracts, no hidden fees, and complete transparency.
We know fee questions on reopened or re-disputed cases can be confusing.
Our customer experience team has reached out to you directly to go through your account and answer any questions.
The Chargeflow Team
Great service!
amazing customer support
