Chatty AI Chatbot & Live Chat
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This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications.
Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue.
Not reliable for customer-facing support.
Hi there,
Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns.
In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion.
A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications.
We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you.
Best regards,
Chatty Support Team
I had a great experience with the team, especially Linda. She was friendly, professional, and very helpful throughout the entire process. She responded promptly to my questions, provided clear information, and made everything straightforward and stress-free.
Linda's excellent customer service and positive attitude really stood out. It's rare to find someone who genuinely cares about helping customers and ensuring they have a good experience.
Thank you, Linda, for all your support and assistance. I would highly recommend this company to anyone looking for reliable and professional service.
Excellent app and even better support from Andy. This is a true LLM chatbot that does the work of seven apps in one. It’s highly customizable, easy to navigate, and actually works as advertised. Definitely the best AI solution on the Shopify App Store right now.
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
Hazel has been great helping me with the chat bot updates I'd like to make
Terrific support service especially from Andy - who was very helpful in addressing all our questions promptly, and patiently guided our team through setup step by step! So many great features offered, solid system, easy user experience, and outstanding support.
La sto testando da qualche giorno e mi sembra un ottimo strumento, migliore di quello che avevo in precedenza. Il set up è accurato ed il customer care, io sono stato seguito da Hazel, è stato rapido, preciso e gentile.
Although we've only recently implemented it, Chatty's AI assistant is exceptionally advanced. It understands our brand's complex sizing and can automatically recommend options to customers. Additionally, Andy and Hazel from support responded quickly and resolved my issues immediately. Thank you so much!
Bardzo dobre wsparcie techniczne ! Polecam
Rien à dire, puissant, et support à l'écoute, ça fait 2 semaines que je l'utilise, je vois une nette diminution du support par e-mail.
Merci à Noisette. ;)
