Chatty AI Chatbot & Live Chat
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It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone.
The whole experience is incredibly frustrating. Even the FAQ content is no longer properly recognised by Google Search Console, which creates additional problems for website owners. Paying more for a service that becomes less reliable and less functional is simply unacceptable.
Hi team,
Thank you for your honest feedback, and we're truly sorry for the frustration you've experienced. This isn't the standard we hold ourselves to, and we want to make it right.
On the issues you raised: the logout problem has been actively investigated and we've already implemented a fix that's now in final testing. You shouldn't have to keep re-logging in, and we're close to rolling it out. For the FAQ not being recognized by Google, we found that the app is currently disabled in your theme's App Embed (Shopify Theme Editor); once it's re-enabled, the FAQ content will render and be picked up again. We'd be glad to walk you through this.
We also hear your concern about pricing. Our recent changes go toward improving the product, especially the quality and accuracy of our AI and FAQ features, and we're sorry if that value hasn't shown up in your experience yet.
Our team has reached out to you directly to help resolve everything and make sure your store is running the way it should. We'd genuinely love the chance to turn this around for you.
Best regards,
Chatty Support Team
We recently installed Chatty on our Shopify store, and the experience has been excellent. The setup process was straightforward, and the interface is very user-friendly. It has helped us streamline customer communication by bringing multiple channels into one place, making it much easier to manage inquiries and respond quickly.
The automation features are useful, and the customization options allowed us to tailor the chat experience to suit our brand. The support team has also been responsive and helpful whenever we had questions during setup.
Overall, Chatty has been a valuable addition to our store, improving both customer engagement and response times. Highly recommended for any Shopify store looking for an efficient and reliable customer communication solution.
I implemented Chatty after trying a few other alternatives and stuck with it. As I had my own messy code work done on the website, I ran into a few troubles tweaking Chatty to my exact needs, but Chatty's customer service team was incredibly patient and dedicated, and fixed it all for me.
I am super thankful, and now, after taking Chatty into use, I am discovering useful "insider" features I had no idea about, helping me serve my customers even better.
UPDATE: I originally gave this app a two-star review. Within just 48 hours of posting my feedback, the Chatty team implemented audible desktop notifications for live chat—exactly the feature I was hoping for.
I'm genuinely impressed by how quickly they listened to customer feedback and delivered a solution. That level of responsiveness is rare, and it has completely changed my experience with the app.
I've happily updated my review to five stars. Way to go, Chatty! Keep up the outstanding work.
Hi team,
Thank you so much for updating your review and for these incredibly kind words. Our team was thrilled to hear the audible desktop notifications made such a difference for you.
Listening to merchants like you is exactly how Chatty gets better, so thank you for taking the time to share your feedback in the first place. It truly means a lot to all of us.
We're always just a message away if there's anything else you'd like to see. Wishing you great sales ahead!
Warm regards,
Chatty Team
Excellent customer service from Hazel. She was professional, patient, and guided me through every step. Chatty looks promising so far. I’ll use it for a few days and update my review after exploring it further.
El soporte es increíble. Te lo hacen todo a medida.
Hazel was amazing! She responded quickly, was very friendly, and helped me resolve my issue efficiently. Really appreciate her support!
I was slightly struggling to set up the app as I wanted it. Hazel was very helpful and set up everything for me in no time. This is a great customer service.
Hazel helped me with the setup of my Chatty AI assistant, and I couldn't be anymore grateful! Thanks Hazel for everything that you did for me!
VERY good customer service！Thanks to Gabriela for the help!
