Chatty AI Chatbot & Live Chat

Chatty makes it really easy to organise my FAQs and show them to customers in a clean, simple way. What I love most is that it supports all kinds of communication, WhatsApp, Messenger, Instagram, email so no matter how customers prefer to reach out, I can offer it.

Support has also been great. Every time I’ve had an issue, the customer service team fixed it fast. That’s a big bonus.

Overall, it’s a solid app that just works, makes life easier on both sides.

Great service so far, and a very positive experience. Audrey was very helpful in my first service chat. Pleased with early results. AI only works with chat - hoping that feature can be expanded to FB and IG messenger as well as emails.

Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying!

Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.

Wir haben nur die KI getestet, über die anderen Funktionen können wir nichts sagen. Die KI allerdings funktioniert nicht gut. Wir verkaufen Kosmetik. Und nachdem der Bot mit allen Infos gefüttert wurde, haben wir nach eine Gesichtsöl für Männer gefragt. Der Bot schlug unter anderem einen Lippenstift vor. Das Technik Team bei Chatty hat dann nachjustiert. Als wir das nächste Mal nach einem Gesichtsöl für Männer gefragt haben, hat er dann unter anderem einen Nagellack vorgeschlagen. Noch nicht 100% ausgereift würde ich sagen.

2 days into trying the app and I'm happy so far. Needed an AI chatbot and this one is pretty straightforward as well as reasonably priced.

Needed to make some adjustments to its training and instructions, for which the live chat support agent was super helpful - thanks Sonny!

Overall nice app, just make sure to put in a nice and detailed instruction for the AI in order to make it work the best it can.

What a amazing Support I get from Chatty!
I had a great experience using Chatty for my business. Setting everything up was smooth, and the platform is very user-friendly. I especially want to give a big thanks to Jasmine, who was incredibly supportive and helpful throughout the process. She made sure I got everything I needed and was always quick to respond. It's not often you get that level of personal support, I highly recommend Chatty!

I’ve been testing out Chatty AI on my Shopify store and ran into a small issue, and I reached out to their support team, and they responded immediately. Their technical team jumped in and resolved the issue very quickly... within an hour or so. The app itself is super intuitive, easy to set up. I’ve tried a few FAQ/chat solutions before, and this one is by far the most polished. Highly recommend both the app and the team behind it!!!

HUGE UPDATE.. I posted a negative review (seen below) and hours later our site was contacted by multiple employees of theirs saying that we had a garbage site, etc. All of the employees were based in Vietnam. I'm reporting this to Shopify as I'm sure it's against their app terms in some way.

This app is terrible. How do they have all these fake reviews? It has so many glitches. You can't have it not show for certain hours. It glitches when you're trying to talk to anyone.

Please don't waste your time. This positive feedback is BS.

We wanted to make sure some of the specific settings of the Shopify will be hidden by the Chatty - still accessible but not present for the users that would chat with the bot. The support made it happen in the matter of minutes. Hana and Alyssa sure did help a lot in this matter!

If you're looking for an AI Chatbot look further. The AI bot is pretty basic and provides very poor answers e.g. when we asked for our top-selling product it answered it does not sell any products in that category. Even worse, when we installed the App it has overwritten our FAQ page - don't use it.