Chatty AI Chatbot & Live Chat

Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix.
He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!

We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.

Chatty ai chatbot is extremely helpful to have in my store. The amount of features it has makes it a game changer for your store. You can have a simple FAQ of course but you can also train the chatty ai bot on different questions and answers that you provide it. This is a great tool because it allows you to customize chatty to learn about your specific store and things you may want it to know so it can better assist your customers. They also have a feature that allows you to sync your products so that chatty can learn about them and better answer questions related to those products. It is very customizable and I like how much they offer in the app. I like having it so that any customers that I am not able to help immediately can still have their questions answered until I can reply. Another big thing that I really appreciate from any good app is their customer service. The Chatty team is extremely helpful and kind and get back to you quickly to address any problems you may be having. I was recently helped by Sonny and he was able to take care of issues I was having in a short amount of time due to their in app chat feature. Overall it is a very good app and I am excited to see what other features the team decides to add in the future.

It is a great App, but it doesn't notify you when your customer visits your website. However, I love the app, and it's user-friendly.

Easy to use, great features, highly customisable.
The AI Chatbot seems to work well in scanning product info and relaying it back to customers.
Would recommend.

This AI app is absolutely fantastic! It’s easy to use, beautifully designed, and incredibly well thought out. The functionality is seamless, and it truly enhances the user experience.
What impresses me the most is the outstanding customer support—responses are always prompt, and any issues are quickly resolved. A special thanks to Sonny and Audrey for their amazing assistance; they have been incredibly helpful in addressing my concerns. Highly recommended!

Wir sind absolut begeistert von Chatty AI! Die Lösung funktioniert einwandfrei und liess sich völlig problemlos in Shopify integrieren. Besonders hervorzuheben ist der exzellente Support – stets hilfsbereit, schnell und kompetent. Ein weiteres grosses Plus ist die Mehrsprachigkeit, die uns vollkommen überzeugt hat. Ein rundum gelungenes Produkt, das wir uneingeschränkt weiterempfehlen können!

The Chatty support team is incredibly responsive and helpful! (shout-out Jasmine, Raymond, Abby, and Alicia for always providing thorough, helpful answers and handling our questions with care). It takes a lot of tweaking, but once you build a thorough FAQ section and question database, the AI chatbot is very knowledgeable and helpful for our customers. The more data we input, the better it gets. It's been a game changer for our customers and has helped reduce the amount of CS tickets we receive.

Does not send you instant notifications, help was not useful through support. Stay away from this if you want to offer the best customer support. We have missed multiple conversations because of the lack of notifications/delays. Sometimes we won't be notified at all. USE shopify inbox. Way better.

I’ve updated our review to 3 stars because they do have a great FAQ set up.

What can I say, this is an awesome Chat app. We've been using it for about a month now. It has everything you could possibly need along with a very intuitive AI assistant. The support if you have a problem is amazing, Hana, helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.