Chatty AI Chatbot & Live Chat

Added this app to our Shopify store and had a couple of set-up issues. Tiana from the helpdesk was super quick to jump on the chat and even faster in rectifying and troubleshooting the issues I had. So far, the app works brilliantly and works well within our shop front. Will keep playing with it and adding to it so that it is more customised.

So far the support has been amazing from the team. They respond very quickly and efficiently. Thank you to Hana for her help with a page issue. :)

It would be great if there was a feature to customise the URL and more styling options. Everything else works amazing :)

Excellent app for Whatsapp and FAQs. We were using another app that added features that we don't need and the new features can't be removed. After looking at a few alternatives we found Avada having the features we wanted. The app is easy to use and configure.

What is more amazing is the support! We got almost instantaneous replies from Jasmine and she, with their developer Tony helped us implement additional coding for the app to cater to our needs! And all these at zero cost under the free plan. This kind of service and support is unheard of in this industry. Can't get better than this. Highly recommended.

Tried a few apps for setting up contact/chat/faqs support bubble.

Avadas app matched all our requirements.

Love the features & customizability.

Wanted to use a square icon instead of the default round icon.

Contacted the built-in chat support, Esther and Will were very accommodating and made the changes for us under 5mins.

A premium experience for a free plugin!

I had an outstanding experience with Avada Chat, and I must commend their phenomenal support team, especially Mia & their technician Toby. From the moment I reached out for assistance, Mia exhibited an exceptional level of professionalism, cooperation, and expertise.

Mia’s willingness to help and her deep understanding of the Avada Chat Shopify app made my integration process seamless. She patiently addressed all my queries, providing clear, concise, and easy-to-follow solutions. What stood out the most was her dedication to ensuring my complete satisfaction.

Avada Chat’s effectiveness as a Shopify app is undeniably impressive, but it was Mia’s cooperation and help that truly made the difference. Her prompt responses and thorough guidance made me feel supported and confident in using the app to its fullest potential.

I wholeheartedly recommend Avada Chat to any Shopify store owner, not just for its robust features but also for the exceptional customer service, particularly Mia’s expertise & Toby technicalities. Thank you, Mia & Toby, for your outstanding assistance and for making my experience with Avada Chat truly remarkable.

Great app, easy to use interface and friendly user interaction, also does a great job with responsive design. I encountered a restriction when adding FAQs, so I contacted customer service. They responded quickly and helped me remove the restriction for free. They also helped me delete the credit in the widget. Highly recommend this app to anyone.

I was using a paid FAQ app before I found Avada. The old app was quite hard to use and we need to pay for the subscription fee. Avada, on the other hand, provides amazing features and customer service, they staff have helped me multiple times regarding app setup, can't recommend more! Liz is amazing!

Great app! Although some of the functions are still "rigid" and less flexible in terms of design it works great and makes your life easier in terms of FAQ management. Additionaly, Hana was a fantastic help with a very fast and clear support.

App utilissima per la pagina delle domande frequenti, per poter tracciare la spedizione e la possibilità di offrire vari modi di comunicare con il servizio clienti. Il tutto è accessibile dai clienti tramite una piccola icona sempre presente sul sito, quindi rende più semplice l'assistenza ai clienti in caso di domande o assistenza.
Ho avuto necessità di contattare il supporto per alcune configurazioni e sono stati eccezionali, in pochissimi minuti hanno risolto tutto. Un ringraziamento particolare ad Abby per la sua gentilezza e professionalità.

Great app so far. Very easy to setup and use. Had some troubles with a translation that did not work well. Contacted support for this. Answered and solved within minutes, great!