Chatty AI Chatbot & Live Chat
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Just started using this app but so far the customer support has been amazing getting it setup. We migrated from the native Shopify inbox after their updates made customer visits anonymous. This app brings back the functionality that was lacking with Shopify Inbox and they have reliable, helpful, live support :)
Linda was very helpful, fast responded, and resolved the issue quickly. Thank you for your assistance and for following up.
Bom app varias funções, atendimento do suporte excelente em espacial da HAZEL! recomendo, mesmo a função gratuita ja entrega muito
App bugging. We lost 1 day of customer support. We lost many customer requests. Customer support was not hurry to fix the problem. As a small company, we cannot afford to lose customer trust.
Hi Chic Marine Team,
This is Liz, Customer Success Leader at Chatty. I followed up with you personally over email as well, though I am not sure it reached you at a good time, so I wanted to reach you here too.
First, I am truly sorry for the frustration this caused. I completely understand how serious it is to lose access to your customer messages, even for a short time, and you had every right to expect better from us.
After your report, our development team investigated this thoroughly, and on our end the inbox is loading and displaying messages correctly, with no error found in the system. Because of that, we suspect something specific to your browser may be interfering with the app. Could you let us know whether you have any browser extension installed that might be blocking or modifying the app, such as an ad blocker, privacy or script blocker? That would help us pinpoint what happened on your side.
I can see you have uninstalled Chatty, and I completely understand that decision. If you are open to it, I would be grateful if you would consider reinstalling so our team can work with you directly and make sure everything runs smoothly this time. We are here and ready to support you.
Warm regards,
Liz
Customer Success Leader, Chatty
thanks Hana the problem resolved
Super assistance de la part de Andy qui à su répondre à nos besoins
Ich habe vorher einen anderen Chatbot benutzt, der recht teuer war und im preislichen Vergleich deutlich weniger Leistung hergab.
Zwar bin ich erst jetzt umgestiegen, aber der erste Eindruck ist sehr gut. Besonders der Support ist Spitze und hilft im Moment der Anfrage!
Wenn das Ganze jetzt noch den Sales und den Support gleichermaßen unterstützt, ist das eine gute Wahl gewesen.
Great app and excellent support! Linda was very helpful, and the technical team stepped in right away and resolved everything quickly. Highly recommended!
Chatty AI Chatbot & Live Chat is an amazing app! Super easy to set up. The live chat responds lightning fast. Their support team is highly capable and quick to resolve technical issues. Highly recommend to all Shopify store owners!
Setting up a new app can be overwhelmed but Andy (real human) from the Chatty AI support is very helpful. The app is modern and easy to use. I definitely recommend!
