Chatty AI Chatbot & Live Chat
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So many issues with this app. I can never get into it anymore. Every time I click on it it will be a blank white screen or it will say my website is blocked??? The AI is very unhelpful, I have had customers almost cancel orders because the AI doesn't help until I stepped into the chat myself and resolved the issue and thankfully didn't lose the customers that this happened to. Doesnt seem super useful since its not working well anymore.
Hi there,
We’re really sorry to hear about the issues you encountered and would love the opportunity to help fix them as soon as possible.
We’ve just reached out via email as well so we can work with you directly on this. When you have a moment, could you please share a screenshot or short screen recording of the blank white screen or “website blocked” message you mentioned? That will help our dev team identify the cause faster.
Also, regarding the AI chat issue, we’d really appreciate it if you could provide more detail about that situation (for example, when it happened or which customer chat it involved). This will help us improve the AI responses to better support your store.
We completely understand how important real-time support is for your customers, and we want to make sure Chatty runs smoothly for you again soon. Looking forward to your reply.
Best regards,
Chatty Support Team
We’re COY Eyewear, and the Chatty app has been an excellent addition to our platform: both visually and functionally. It offers multilingual support and features a true AI chatbot that follows the rules you set while remaining flexible and personal to your store’s tone and needs. It has made customer interaction smoother and smarter. The support team has been fantastic, truly one of the best experiences we’ve had. Highly recommended.
I'm using Chatty to assist with my online customer service, and the AI has swiftly resolved most of my customers' inquiries. I'm very appreciate to Hana. There was an issue with URL responses, and with her technical help, I resolved this response problem. The function is awesome. If you have any questions, please don't hesitate to seek their assistance. Thank you again.
Always brings historical chat and some time loads with Hi Null, message
Hi there,
We really appreciate you taking the time to share your feedback with us.
Regarding the issue you mentioned:
- The “Hi Null” message has already been fixed in our latest update.
- For the historical chat messages, this usually happens when multiple proactive chat triggers are enabled at the same time, which can cause duplicated messages.
We also noticed that you’ve recently uninstalled the app. We’d really love another opportunity to support you and show how Chatty can work better for your store. If you decide to reinstall, our team will be happy to help check the setup and optimize your chat triggers so this doesn’t happen again.
Looking forward to hearing from you, and we truly appreciate your time and feedback.
Best regards,
Chatty Support Team
Took a couple of hours to set up and train the AI, but it's exactly what I was looking for (and more actually!): a GPT-wrapper with live chat widget embed, that can be trained based on your product/brand. Really cool. Customer support is good too - cheers Hazel!
Je suis en train de tester l'application rapide et facile à mettre ne place le support est très réactif merci à hana, il vont même demander au support technique de voir s'il y'a moyen de faire une connexion avec une autre de mes application de bundle pour que le chatbot ia soit parfaitement coordonnée avec mon offre actuelle.
We tested Chatty for our shop. The installation is simple, and whenever something doesn’t work as expected, the chat support is extremely fast and competent. What really stands out: the support team not only provides answers but also carries out the necessary adjustments themselves – including clear documentation. Very helpful, quick, and reliable!
As a free plan App, it has all the tools required to keep the conversation going with the customer. Additionally, the Q&A (FAQ section) offers customers a quick glance at the important question you can personally outline. This is a very helpful reference guide.
The customer support is quick to answer (thank you Sonny) to provide details to integrate the software.
We have not used the AI tools yet, but the 'quick answers' feature allows you to preprogram an answer to a common question.
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re glad to hear that you’re finding the free plan useful and that it provides the essential tools to keep conversations flowing with your customers. It’s great to know the Q&A (FAQ) section has been helpful as a quick reference for common and important questions. The “quick answers” feature was designed exactly for that purpose, so we’re happy it’s working well for you.
Thank you as well for the kind shoutout to Sonny. We’ll be sure to pass along your appreciation for his prompt support and guidance with the integration.
Whenever you’re ready to explore the AI tools, our team will be happy to help you get started. Thanks again for your trust, and we’re always here if you need any further assistance.
The ability to train and fine tune the AI with Chatty is a game changer - and the clean, performant tools for staff will make adoption a breeze! Shout out to Hana on the support team who resolved an issue for me in under 2 minutes! Awesome support and a great tool, highly recommended !
I looked into several AI chat apps, but when I tried it on the demo page, chatty was the only one that responded better than I expected. It recommended products on a card, so I decided to try chatty on my own page. The design is beautiful even without any effort, which was also a deciding factor.
It's currently in the testing phase, but it seems very customizable.
