Chatty AI Chatbot & Live Chat
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I’ve been testing out Chatty AI on my Shopify store and ran into a small issue, and I reached out to their support team, and they responded immediately. Their technical team jumped in and resolved the issue very quickly... within an hour or so. The app itself is super intuitive, easy to set up. I’ve tried a few FAQ/chat solutions before, and this one is by far the most polished. Highly recommend both the app and the team behind it!!!
HUGE UPDATE.. I posted a negative review (seen below) and hours later our site was contacted by multiple employees of theirs saying that we had a garbage site, etc. All of the employees were based in Vietnam. I'm reporting this to Shopify as I'm sure it's against their app terms in some way.
This app is terrible. How do they have all these fake reviews? It has so many glitches. You can't have it not show for certain hours. It glitches when you're trying to talk to anyone.
Please don't waste your time. This positive feedback is BS.
Hi AquaDoc,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
We take all concerns seriously and are currently investigating the situation you described. Please know that we do not condone or engage in any form of harassment, and we are committed to maintaining respectful interactions with all users.
Regarding the glitches you mentioned, our team is continuously working to improve the app’s performance and user experience. We’d greatly appreciate the opportunity to learn more about the specific issues you faced, so we can address them properly.
If you're open to it, please reach out to our support team directly—we’d love to assist further and make things right.
Sincerely,
The Chatty Team
We wanted to make sure some of the specific settings of the Shopify will be hidden by the Chatty - still accessible but not present for the users that would chat with the bot. The support made it happen in the matter of minutes. Hana and Alyssa sure did help a lot in this matter!
If you're looking for an AI Chatbot look further. The AI bot is pretty basic and provides very poor answers e.g. when we asked for our top-selling product it answered it does not sell any products in that category. Even worse, when we installed the App it has overwritten our FAQ page - don't use it.
Hi Kinkly Team,
Thank you for taking the time to leave a review and share your experience with Chatty. We’re genuinely sorry to hear that the app didn’t meet your expectations, and we truly appreciate your honest feedback — it helps us improve.
Regarding the AI chatbot’s performance, particularly the example you mentioned where it failed to correctly answer a question about your best-selling product — you're absolutely right to expect more. The good news is that our team is already working hard on enhancing this functionality. We’re in the process of developing a smarter AI engine that will support more personalized and accurate responses, including best-seller insights and product recommendations. These improvements are part of a broader update scheduled to be released in the next 1–2 weeks. We're confident that this will significantly improve your experience with the chatbot.
As for the issue with your FAQ page being overwritten — thank you for highlighting this. It sounds like the app’s FAQ page may not have been assigned to a separate template, which caused it to overwrite your store’s default FAQ page. We completely understand how frustrating this can be, and we’d be more than happy to walk you through how to properly configure the FAQ section so it works alongside your existing site content without overwriting anything.
If you're willing, we’d love the opportunity to help you get the most out of Chatty. Our support team can assist you directly with setup, customization, and ensuring everything works exactly as you need — especially once the upcoming product update is live.
Thanks again for your feedback. We’re committed to improving and hope to earn back your trust in the near future.
Warm regards,
The Chatty Team
Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix.
He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!
We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.
Chatty ai chatbot is extremely helpful to have in my store. The amount of features it has makes it a game changer for your store. You can have a simple FAQ of course but you can also train the chatty ai bot on different questions and answers that you provide it. This is a great tool because it allows you to customize chatty to learn about your specific store and things you may want it to know so it can better assist your customers. They also have a feature that allows you to sync your products so that chatty can learn about them and better answer questions related to those products. It is very customizable and I like how much they offer in the app. I like having it so that any customers that I am not able to help immediately can still have their questions answered until I can reply. Another big thing that I really appreciate from any good app is their customer service. The Chatty team is extremely helpful and kind and get back to you quickly to address any problems you may be having. I was recently helped by Sonny and he was able to take care of issues I was having in a short amount of time due to their in app chat feature. Overall it is a very good app and I am excited to see what other features the team decides to add in the future.
It is a great App, but it doesn't notify you when your customer visits your website. However, I love the app, and it's user-friendly.
Easy to use, great features, highly customisable.
The AI Chatbot seems to work well in scanning product info and relaying it back to customers.
Would recommend.
This AI app is absolutely fantastic! It’s easy to use, beautifully designed, and incredibly well thought out. The functionality is seamless, and it truly enhances the user experience.
What impresses me the most is the outstanding customer support—responses are always prompt, and any issues are quickly resolved. A special thanks to Sonny and Audrey for their amazing assistance; they have been incredibly helpful in addressing my concerns. Highly recommended!
