Chatty AI Chatbot & Live Chat
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Support for this app is great, instant reply and attentive to all your needs. Jasmine helped me fix some issues I was having and provided solutions and answers effeciently! thank you.
there's an update issue. But the customer service sort it out. Hope there won't be similar things happening in the future.
Update 22/8:
Hi again,
Thank you so much for updating your review. We’re glad to hear our support team was able to help resolve the issue.
We completely understand your concern, and our team is continuously working to improve stability so similar issues won’t happen again. Please don’t hesitate to reach out if you ever need further assistance — we’re always here to help.
Best regards,
Chatty Support Team
_________________________________
Hi there,
Thank you for letting us know about the issue with the Chatty app not opening on your store. We completely understand how inconvenient this can be and want to ensure you’re able to continue using the app smoothly.
From our side, there are usually two possible causes for this situation:
1. Access from China
If you are accessing the app from China, certain network restrictions may block the app from loading. In this case, please try connecting via a VPN and then reopening the app.
2. App requires an update after new features were released
We recently released new features that require additional permissions to function correctly. Occasionally, due to an issue on Shopify’s side, the message to update these permissions does not display right away, which can result in a blank screen. To resolve this:
- Please clear your browser cache and reload the app page a few times until you see the update message, as shown in this screenshot: https://prnt.sc/HdopDd-s7-gH.
- You may also try opening the app directly from Shopify admin > Settings > Apps and sales channels: https://prnt.sc/Cm2pj4YUFkug. Once updated, the app should be accessible again.
To make sure you receive direct assistance, our support team has also reached out to you via the email address you provided. We’ll be happy to guide you step by step until this is fully resolved.
Thank you again for bringing this to our attention. We’re committed to resolving the issue quickly so you can continue enjoying all the features of Chatty.
Best regards,
Chatty Support Team
Hana did excellent service. Very helpful.
I never had such great customer service. HANA IS AMAZING!
客服人员很棒，Hana及时响应并为我解决了问题
hana was super helpfuly in helping with my query.
Customer support is approachable and responded quickly to the question, Hana guided me through the steps for setting and it works.
The settings are very user-friendly and meet user needs. The customer service responds promptly and helps merchants solve problems during use.
Hana was a great help. She was able to help me get the app working in no time. She was really quick. I couldn't figure out what I was missing. She was able to get figure that out and give me guidance on how to improve thing. Thank you Hana. Hopefully, when can work together again.
Tried several chatbox, Chatty is smarter. You do not have to set up much to have a satisfied result.
Have a few questions and their staff Audrey replied quickly.
