Chatty AI Chatbot & Live Chat
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Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
DO NOT INSTALL — Unauthorized charges
Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing.
It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice.
If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking.
Shopify needs to seriously review developers like this who take advantage of merchants' trust.
NO INSTALEN ESTA APP — Cobros no autorizados
Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify.
Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva.
Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar.
Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.
Hi Cubica Team, thank you for sharing your experience. We understand there was a misunderstanding around the billing, and we're sorry it led to frustration.
We've since connected with you directly and are glad we were able to reach a resolution together. Our support team is always available to help clarify any billing or usage questions, please don't hesitate to reach out anytime.
We hope to have the opportunity to serve you better going forward.
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Hola Cubica Team, gracias por compartir tu experiencia. Entendemos que hubo un malentendido con la facturación y lamentamos que haya generado frustración.
Desde entonces nos pusimos en contacto contigo directamente y nos alegra haber podido llegar a una resolución juntos. Nuestro equipo de soporte siempre está disponible para aclarar cualquier duda sobre facturación o uso — no dudes en contactarnos cuando lo necesites.
Esperamos tener la oportunidad de servirte mejor en el futuro.
support is amazing
best app i have used so far
Good support
Excellent very fast!
This is the first app I looked into, and I can say it offers so many features which I was not expecting. What makes it better, and I think this is most important is the customer service. The team is available 24/7 and they go above and beyond even helping if you have difficulties in any areas. Overall the features are easy to navigate, and I like the fact you are able to style the chat the way you want. I would recommend to others, it is a 10/10 for me!!!
Exceptional customer service with Andy! I am honestly shocked at how easy it is to tweak and guide the AI to be helpful and on brand with your store. I'm pretty blown away at the intelligent design of this app so far. Bravo!
The app is great, I had a small issue which I couldn’t solve it by myself and Linda from chat support did it for me in a professional way and very fast. She was able to fix the issue straight away. I highly recommend the app
Jade was really helpful walking me through the setup and also showing me additional features that I will definitely need.
