Chatty AI Chatbot & Live Chat
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I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.
Firstly, Tracy was awesome. They were patient, knowledgeable, and friendly. I had several requests for assistance using the chatbot. It was customer service at its finest. This is one the best apps I've tested, free or otherwise. The FAQs page and widget are top-notch. I have not tested the AI features.
A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.
Hi Designs By Wildside Store owner,
We wanted to thank you for taking the time to leave a review and provide valuable feedback.
Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.
As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.
we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.
Thank you again for your feedback and patience.
Best regards,
Chatty Support Team
L'app è un'eccellente risorsa per integrare le FAQ al sito web.
L'interfaccia è intuitiva e le funzionalità sono molte e ben progettate. Consiglio vivamente quest'app.
Un grazie speciale a Nolan per il continuo ed eccellente supporto!
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The app is an excellent resource to integrate FAQs into the website. The interface is intuitive and the features are many and well-designed. I highly recommend this app.
A special thanks to Nolan for the continuous and excellent support!
La aplicación genial, faltan cosas como es normal pero están trabajando en ello. Es muy completa y cómoda para el cliente. Me gustaría que incluyeran el idioma Español aunque en el chat de atención al cliente se traduce automáticamente
Cabe destacar que el servicio de atención al cliente es muy rápido y eficaz he estado hablando con "Lydia" por unos problemas que había con las FAQS y el seguimiento de pedidos y en un rato lo hemos resulto, muy amable, rápida y eficaz
Applicazione fantastica, versatile e super utile. Tante funzionalità racchiuse in una sola app. Tra l'altro ho incontrato alcune difficoltà nel configurare determinati servizi, e sono stata aiutata in maniera impeccabile da Lydia, che ringrazio infinitamente, che è stata gentilissima nel rispondere alle mie domande e nel risolvere i miei problemi.
App consigliatissima perché integra F.A.Q, Chatbox e Live Chat ed ha un servizio di assistenza efficiente e assolutamente appassionato.
I was facing some technical issue woth adding more than 10 FAQs, so I asked for support. Within a minute, Hana from Chatty replied and the whole issue was resolved in couple of minutes. Writing this review is taking me longer than that.
4 stars for such a great free app and 5th star for the prompt help from Hana. 10/10 Recommended.
The app is easy to configure and get running in a few minutes. The ability to customize the UI and add custom CSS is a plus. Much thanks to Hana who made sure that I am happy and able to work around the app.
Frankly the best support I've ever come across. Lightning quick and they will even make little custom changes for you - mostly in just a few minutes. Tiana, Nikita and Mia are fantastic!!
The app itself is perfect if you want to set up a help desk with FAQs. Not used the live chat yet but I can't wait to get going with that too!
Love it.
I would definitely recommend this app, not just because of the ease of use, but the functionality and support. I was working on the settings for the first time and reached out to Avada support on a Saturday morning, and to my surprise there was a support by the name of Tiana. Shortly the techs Lydia and Tony looked at my site and resolve the setting. Great service, great app.
