Chatty AI Chatbot & Live Chat
עומד בסטנדרטים הגבוהים ביותר שלנו לביצועים, עיצוב ואינטגרציה. למידע נוסףנפתח בחלון חדש
ביקורות (1,888)
לעדן
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לפי דירוג
Always very helpful support. I am using a couple of apps from Avada, and it is always a great experience. Jasmine solved my problem very fast today.
I had a great experience with Hana from the Chatty customer support team. She helped me quickly and efficiently with the configuration and setup of my chatbot. Hana was not only incredibly kind and patient but also very knowledgeable and competent. Her clear explanations and fast support made the whole process smooth and stress-free. Excellent customer service!
Finally a chat bot that isn't impossible to set up and actually works. Amazing support. How it should be. Jasmine is a rockstar
The support is great! Every question was answered quickly, and when it was a bit more difficult, the staff went to great lengths to fix the problem. I enjoy writing to support.
Me ajudou muito na configuração do app, ficamos bastantes tempo para resolver e a Jasmine ficou cada minuto comigo, me acompanhando até o problema ser resolvido, super recomendo!
Support for this app is great, instant reply and attentive to all your needs. Jasmine helped me fix some issues I was having and provided solutions and answers effeciently! thank you.
there's an update issue. But the customer service sort it out. Hope there won't be similar things happening in the future.
Update 22/8:
Hi again,
Thank you so much for updating your review. We’re glad to hear our support team was able to help resolve the issue.
We completely understand your concern, and our team is continuously working to improve stability so similar issues won’t happen again. Please don’t hesitate to reach out if you ever need further assistance — we’re always here to help.
Best regards,
Chatty Support Team
_________________________________
Hi there,
Thank you for letting us know about the issue with the Chatty app not opening on your store. We completely understand how inconvenient this can be and want to ensure you’re able to continue using the app smoothly.
From our side, there are usually two possible causes for this situation:
1. Access from China
If you are accessing the app from China, certain network restrictions may block the app from loading. In this case, please try connecting via a VPN and then reopening the app.
2. App requires an update after new features were released
We recently released new features that require additional permissions to function correctly. Occasionally, due to an issue on Shopify’s side, the message to update these permissions does not display right away, which can result in a blank screen. To resolve this:
- Please clear your browser cache and reload the app page a few times until you see the update message, as shown in this screenshot: https://prnt.sc/HdopDd-s7-gH.
- You may also try opening the app directly from Shopify admin > Settings > Apps and sales channels: https://prnt.sc/Cm2pj4YUFkug. Once updated, the app should be accessible again.
To make sure you receive direct assistance, our support team has also reached out to you via the email address you provided. We’ll be happy to guide you step by step until this is fully resolved.
Thank you again for bringing this to our attention. We’re committed to resolving the issue quickly so you can continue enjoying all the features of Chatty.
Best regards,
Chatty Support Team
Hana did excellent service. Very helpful.
I never had such great customer service. HANA IS AMAZING!
客服人员很棒，Hana及时响应并为我解决了问题
