Chatty AI Chatbot & Live Chat
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In base alla valutazione
Linda was a great help. All my questions were answered to set up and understand how to train the AI Agent.
We have not yet use the app itself but I am looking forward.
Goede AI functie en klantenservice altijd via chat te bereiken. Bedankt Linda !
INCROYABLE
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
DO NOT INSTALL — Unauthorized charges
Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing.
It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice.
If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking.
Shopify needs to seriously review developers like this who take advantage of merchants' trust.
NO INSTALEN ESTA APP — Cobros no autorizados
Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify.
Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva.
Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar.
Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.
Hi Cubica Team, thank you for sharing your experience. We understand there was a misunderstanding around the billing, and we're sorry it led to frustration.
We've since connected with you directly and are glad we were able to reach a resolution together. Our support team is always available to help clarify any billing or usage questions, please don't hesitate to reach out anytime.
We hope to have the opportunity to serve you better going forward.
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Hola Cubica Team, gracias por compartir tu experiencia. Entendemos que hubo un malentendido con la facturación y lamentamos que haya generado frustración.
Desde entonces nos pusimos en contacto contigo directamente y nos alegra haber podido llegar a una resolución juntos. Nuestro equipo de soporte siempre está disponible para aclarar cualquier duda sobre facturación o uso — no dudes en contactarnos cuando lo necesites.
Esperamos tener la oportunidad de servirte mejor en el futuro.
This app is handy and all of the agents were super responsive.
Hazel is helpful.
Great customer service and the app is super helpful
Hazel was excellent to work with and had very good judgment. Very helpful
Great support and a very helpful team!
The Chatty support team responded quickly, understood the issue, and provided helpful guidance. We really appreciate the professional and friendly assistance. It’s great to work with a support team that takes feedback seriously and helps find practical solutions.
