Chatty AI Chatbot & Live Chat

I am from 8849tech.com, a brand of rugged phones/tablets—featuring ultra-large batteries, 2K projectors, and more. After testing online chat apps, we chose Chatty: it’s powerful yet only $20/month. Its AI assistant helps customers pick products and answers simple questions correctly, plus Chatty’s support is responsive (Sonny is professional).

Chatty helps us streamline our customer services process process by filtering out repetitive requests and offering a quick and easy way to assist customers with more difficult questions. Also, has a super friendly and reliable support team themselves who are quick to assist us at any time.

This is an incredibly easy to use chatbot for Shopify. The setup was simple, and the features are fantastic. I particularly love the live agent option—it's great to know that I'm notified immediately when a customer requests to speak with a human. The upselling feature is also a game changer; it's already helped me generate a sale. The support I received from Hana was excellent, and she was a great help in resolving some issues I had.

I'm thoroughly impressed with this AI chat app! The support team, especially Jade is incredibly responsive, efficiently resolving any issues that arise.

More importantly, the app has significantly boosted sales for my store by enhancing customer engagement and streamlining interactions.

Highly recommend for any business looking to leverage AI for better customer service and increased sales.

You have to babysit this tool daily, wasting 20–30 minutes fixing endless errors. Even then, it still fails. Support is a really bad for $49—they only blame you for not “feeding it” enough. First, shipping pages aren’t enough, then you need FAQs, then more questions and answers—it never ends i would use simpler chats and get same results. I don’t understand the 1,5k new positive reviews maybe simple websites and number of products or info

Ai Chatty has been an absolute game-changer for our customer service. The AI has helped us answer so many customer questions regarding fragrances, especially when we're too busy to respond right away. It's truly a lifesaver.

Their customer care is amazing, too. They really take their time to help with any questions we have. Alyssa has been incredible, helping us set everything up correctly and making the entire process seamless. Highly recommend!

This platform perfectly complements the features that Shopify’s official inbox cannot provide. It’s truly outstanding. The chat functionality is excellent, enabling centralized management of the entire customer support process—from assigning support team members to handling FAQs.

Whenever I run into issues, Hana from the support team is always quick, kind, and extremely helpful. If you are looking for a user-friendly and reliable chat app with solid support, I highly recommend it!

The AI customer service function is very convenient, supports online FAQs compilation, supports chat data tracking, and the online customer service is very good and can solve our problems at any time. Thank you very much！

The customer service was great. Every time I needed help, there was always somebody there to help me out. Unfortunately, it's not answering some customer questions correctly. Even though there was a product in there exactly as the customer wrote it, it still didn't pick it up. I think it's a little early for the AI Chat part of it. We're going to come back and look at it a little later.

Highly recommend!
I am new to the app, and so far the setup has been straightforward and easy to use. The customer support team has been amazing: responses are quick, Jade and Alicia were especially helpful in answering all of my questions. They’re not only knowledgeable but also genuinely friendly, which makes such a difference. I am looking forward to exploring more of the features.