Chatty AI Chatbot & Live Chat
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I installed it because I liked the fact that I could choose whether or not to display the chat, and that I could also choose to display only the FAQs. The support was fast and helpful when I had problems. (Thanks Judy, Emily, and Kevin!).
I can see the progress of features under development and look forward to the future.
Although not included in the list, I would like to see a feature added that would allow us to analyze access to FAQs so we can see what our customers are having trouble with.
They provide excellent support whenever we have a question or a problem with the app (You are the best Cheryl! Thanks for the help), great app design with customizations and this app is really helpful for our own customers when they are confused while they are shopping in our website.
The software is very interactive and adaptable, with no bugs. The software interface is very nice and can be customized by customers. The customer service also responds promptly.
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team,
Thank you for taking the time to share your feedback with us.
We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.
While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.
1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.
2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.
3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.
We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.
Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.
Best regards,
Chatty Support Team
This is a beautiful app that's easy to use and has an excellent support team to boot.
I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day.
I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this.
Great app overall. Would highly recommend!
It's a great app, I use it to setup an excellent and professional FAQ page quickly. The support team is also awesome. Today I hit an issue, that's the FAQ page only shows up part of the questions. I reached out to support team, Kevin helped me fix this issue quickly, that's pretty fantastic.
I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.
Firstly, Tracy was awesome. They were patient, knowledgeable, and friendly. I had several requests for assistance using the chatbot. It was customer service at its finest. This is one the best apps I've tested, free or otherwise. The FAQs page and widget are top-notch. I have not tested the AI features.
A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.
Hi Designs By Wildside Store owner,
We wanted to thank you for taking the time to leave a review and provide valuable feedback.
Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.
As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.
we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.
Thank you again for your feedback and patience.
Best regards,
Chatty Support Team
L'app è un'eccellente risorsa per integrare le FAQ al sito web.
L'interfaccia è intuitiva e le funzionalità sono molte e ben progettate. Consiglio vivamente quest'app.
Un grazie speciale a Nolan per il continuo ed eccellente supporto!
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The app is an excellent resource to integrate FAQs into the website. The interface is intuitive and the features are many and well-designed. I highly recommend this app.
A special thanks to Nolan for the continuous and excellent support!
