Chatty AI Chatbot & Live Chat

INCROYABLE

A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.

DO NOT INSTALL — Unauthorized charges
Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing.
It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice.
If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking.
Shopify needs to seriously review developers like this who take advantage of merchants' trust.

NO INSTALEN ESTA APP — Cobros no autorizados
Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify.
Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva.
Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar.
Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.

This app is handy and all of the agents were super responsive.

Hazel is helpful.

Great customer service and the app is super helpful

Hazel was excellent to work with and had very good judgment. Very helpful

Mình dùng Chatty trên Shopify được một thời gian và cảm thấy khá hài lòng, giao diện dễ làm quen, cài đặt cũng nhanh giúp việc quản lý tin nhắn khách hàng trở nên dễ dàng hơn.
Đội ngũ hỗ trợ rất nhiệt tình, mình gặp 1 số vấn đề nhưng nhờ bạn Hazel đã hỗ trợ mình cực kỳ nhanh chóng, giải quyết được vấn đề.
Nói chung thì Chatty là một ứng dụng đáng thử nếu bạn muốn cải thiện trải nghiệm chat và chăm sóc khách hàng trên Shopify.

Great support and a very helpful team!
The Chatty support team responded quickly, understood the issue, and provided helpful guidance. We really appreciate the professional and friendly assistance. It’s great to work with a support team that takes feedback seriously and helps find practical solutions.

The Chatty AI assistant is great, and the customer service from Jade was excellent. The optimisations she helped implement have greatly improved the responses delivered to customers. Highly recommend!