Chatway Live Chat & AI Chatbot
Galleri med udvalgte billeder
Live chat, AI-chatbot, FAQ og live chat til kundesupport. Kundeservice via live chat og WhatsApp.
Chatway hjælper forhandlere med at levere kundeservice via en live chat-widget, en delt helpdesk-indbakke, WhatsApp og en AI-chatbot. Teams kan administrere kundesupportsamtaler, bruge standardsvar, oprette ofte stillede spørgsmål og lade AI-agenter besvare almindelige spørgsmål, før de overdrager chats til menneskelige agenter efter behov. Forhandlere kan se tidligere live chat-samtaler, følge op hos besøgende og sende relevante tilbud direkte fra indbakken, alt imens de administrerer support på tværs af web, Android- og iOS-apps fra ét og samme sted.
- Få adgang til data om indkøbskurv, ordrer, rabatkoder m.m. i Shopify gennem live chat-supportindbakken
- AI-chatbot, AI-agent og chatbot-agent til support, salg og kundeservice døgnet rundt
- Mobilapps til iOS og Android til live chat og kundesupport overalt
- Administrer live chat, WhatsApp Business, Facebook Messenger, Instagram DMs og mail
- Standardsvar, gemte svar og FAQ for bedre live chat-kundesupport
Indeholder maskinoversat tekst
- Populær hos butikker som din
- Hjemmehørende i USA
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Shopify-administrator
- Chatbot
- Facebook Messenger
- Live Chat
Kategorier
Beskeder i realtid
Automatiske svar
Kanaler
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Gratis
Gratis
Funktioner
- 1 plads inkluderet
- 30 dages chathistorik
- FAQ'er og standardsvar
- Mobilapps til iOS og Android
- 50 samtaler/md.
- MCP, API og webhooks
- Knapper til sociale chatkanaler
- Kreditter til AI-chatbot-agent kan tilføjes
Business
$39 om måneden
eller $372 om året, og spar 21 %
Funktioner
- 2 pladser inkluderet
- Alt i Gratis, samt
- 200 samtaler/md. (nulstil når som helst)
- Hjælpecenter, 2 automatiseringer og arbejdsgange
- Mail, WhatsApp, Messenger og Instagram
- Liveoversættelse og flersproget widget
- Tilpasset widget og agentsynlighed
- Valgfrie kreditter til AI-chatbot og agenter
14-dages gratis prøveperiode
Plus
$199 om måneden
eller $1,908 om året, og spar 20 %
Funktioner
- 10 pladser inkluderet
- Alt i Business, samt
- 1.000 samtaler/md. (nulstil når som helst)
- 15 automatiseringer og arbejdsgange
- Understøttelse af flere widgets
- Flere indbakker
- Prioriteret support
- Valgfrie kreditter til AI-chatbot og agenter
14-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (286)
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
Thank you for the great review 🙏
Support
App-support leveres af Premio.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
7. september 2023
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