Chatway Live Chat & AI Chatbot
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Live chat, chatbot IA, FAQ, WhatsApp per supporto, assistenza clienti, vendite e servizio
Offri assistenza clienti tramite live chat, chatbot IA, WhatsApp, FAQ e widget chat per supporto, assistenza clienti, vendite e servizio. Gestisci le conversazioni in una inbox live chat centralizzata, usa risposte rapide, FAQ e modelli per velocizzare il supporto e invia offerte in base alle chat precedenti. Assegna agenti IA alle conversazioni e aiuta i visitatori via live chat, WhatsApp e chatbot. Disponibile anche su iOS e Android, con pulsanti chat e supporto multilingue
- Accedi a carrello, ordini, sconti e altro dalla inbox live chat
- Chatbot IA per supporto, vendite e assistenza clienti 24/7
- App iOS e Android per live chat e supporto ovunque ti trovi
- Pulsanti chat per WhatsApp, Messenger, Instagram, SMS e altro
- FAQ, risposte rapide e modelli per un supporto live chat migliore
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- Pannello di controllo Shopify
- chatbot IA
- Facebook Messenger
- live chat
Categorie
Messaggistica in tempo reale
Risposte automatiche
Canali
Automazione dei flussi di lavoro
Prezzi
Scegli il piano più adatto alla tua attività.
Gratis
Gratis
Funzionalità
- 1 posto incluso
- 30 giorni di cronologia chat
- FAQ e risposte predefinite
- App mobili per iOS e Android
- 50 chat/mese
- MCP, API e Webhook - collega l'agente
- Pulsanti per canali social
- Crediti agente IA opzionali
Business
$39 /mese
o a $372/anno con un risparmio del 21%
Funzionalità
- 2 posti inclusi
- Tutto di Gratis, più
- 200 chat/mese (Reimposta quando vuoi)
- Centro assistenza, 2 automazioni
- Email, WhatsApp, Messenger e Instagram
- Traduzione live e widget multilingue
- Widget su misura e visibilità agenti
- Crediti chatbot IA e agenti opzionali
Prova gratuita di 14 giorni
Plus
$199 /mese
o a $1,908/anno con un risparmio del 20%
Funzionalità
- 10 posti inclusi
- Tutto di Business, più
- 1.000 chat/mese (Reimposta quando vuoi)
- 15 automazioni e workflow
- Supporto per più widget
- Più caselle di posta
- Supporto prioritario
- Crediti chatbot IA e agenti opzionali
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (286)
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
Thank you for the great review 🙏
Assistenza
Assistenza per l’app fornita da Premio.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
7 settembre 2023
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