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用于提供客户支持的实时聊天、AI 聊天机器人、常见问题解答 (FAQ) 及实时聊天客服。实时聊天客户服务和 WhatsApp。
Chatway 帮助商家通过实时聊天小组件、共享帮助台收件箱、WhatsApp 和 AI 聊天机器人提供客户服务。团队可以管理客户支持对话、使用预设回复、创建常见问题解答 (FAQ)，并在需要交由人工客服处理之前，先让 AI 客服回答常见问题。商家可以查看以往的实时聊天记录，跟进访客并直接从收件箱发送相关优惠，同时可以在一处统一管理针对 Web、Android 和 iOS 应用的客户支持工作。
- 通过实时聊天支持收件箱访问 Shopify 购物车、订单、优惠券等数据
- 适用于全天候支持、销售和客户服务的 AI 聊天机器人、AI 客服及聊天机器人客服
- 适用于 iOS 和 Android 的移动应用，可随时随地进行实时聊天并提供客户支持
- 管理实时聊天、WhatsApp Business、Facebook Messenger、Instagram 私信和电子邮件
- 通过预设回复、已保存回复和常见问题解答 (FAQ) 提供更好的实时聊天客户支持
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- Shopify 后台
- Chatbot
- Facebook Messenger
- Live Chat
类别
定价
选择最适合您业务的套餐。
免费
免费
特色功能
- 包含 1 个席位
- 30 天的聊天历史记录
- 常见问题解答 (FAQ) 和预设回复
- iOS 和 Android 移动应用
- 每月 50 次对话
- MCP、API 和 Webhook
- 社交聊天渠道按钮
- 可添加 AI 聊天机器人客服额度
商业
$39 /月
或 $372/年（可节省 21%）
特色功能
- 包含 2 个席位
- 包含“免费”套餐的所有功能，外加：
- 每月 200 次对话（可随时重置）
- 帮助中心、2 个自动化流程和工作流
- 电子邮件、Whatsapp、Messenger 和 Instagram
- 实时翻译和多语言小组件
- 自定义小组件和客服可见性
- 可选的 AI 聊天机器人额度和客服
14 天免费试用
Plus
$199 /月
或 $1,908/年（可节省 20%）
特色功能
- 包含 10 个席位
- 包含“商业”套餐的所有功能，外加：
- 每月 1,000 次对话（可随时重置）
- 15 个自动化流程和工作流
- 多小组件支持
- 多个收件箱
- 优先支持
- 可选的 AI 聊天机器人额度和客服
14 天免费试用
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项
评论 (287)
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Thank you for the great review 🙏
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
We’re very sorry for the delay and for the frustration this caused.
After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.
We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.
Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.
Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!
The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.
They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.
If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
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