Chizy: AI Chatbot & AI Chat
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We’ve had a very positive experience with Chizy while preparing our Shopify store for launch. The chatbot has performed well in our tests, and the support team has been responsive and helpful. They even customized the agent name to match our store’s language, so it now works across Slovenian, English, German and Croatian. Excellent support and a great experience so far!
Great chatbot. The bot understood the website without requiring a tedious information-dumping ritual, which is frankly the bare minimum we should expect from technology in this century.
Jade was incredibly helpful throughout the setup process, assisting us with the customisation needed to ensure the final experience was properly aligned with our brand. The level of support, attention to detail, and flexibility has been outstanding.
An all-round impressive experience.
Product works well with my site and the ability to add training data at any time is wonderful. It has done a good job answering customers' questions and sending customers to us when there isn't a great automated answer for a very specific question. It also is very polite when visitors try to add emojis or other non-question info into the chat box. Customer support has been terrific - very fast to respond with helpful tips.
AI Chatbot saves a lot of time answering customers' questions. It was easy to set up, and the information given to customers by AI is accurate. I love the integration with Shopify Inbox: I get notifications about new messages on my phone's Inbox app!
Very happy with the application. It covers all my needs and even more. Thanks to the developers. Special thanks to Kevin for helping with the setup and incredible support and making the necessary changes for our store!
gracias a AI chatbot & AI Agents puedo decir que con ella uno trabaja mejor, tiene buena atención al cliente y para–Ally's Store mi primera tienda en su lanzamiento responde a todas las preguntas a los clientes, otra es que tiene de una importante el agregar productos al carrito eso me encanta de ella.
GREAT
Customer support is great! App is working much better than we expected. Love the integration for a human to take over the app where needed. Thank you so much!
So far so good! Amazing experience.
I don't recommend it! The site takes 20 seconds longer to load on the mobile version, and the app puts a lot of strain on the site and doesn't work correctly.
Test it on a different site than the live version, otherwise you could ruin your conversion rate.
Hi there,
Following up on our earlier discussion, we tried reaching you by email but haven’t received a response yet.
We’ve conducted a detailed review of your store’s performance and would like to share our findings with you.
First of all, I’m truly sorry for the inconvenience caused by the performance concerns. We fully understand how important site speed is for customer experience.
After carefully analyzing the data, it appears that the Chizy app is not the main factor affecting your store’s performance.
Your current performance score is 45: https://pagespeed.web.dev/analysis/https-iplantbased-ae/8lcmci0k05?form_factor=mobile
Compared to the previous score of 34: https://pagespeed.web.dev/analysis/https-iplantbased-ae/bqvvfipsl4?form_factor=mobile
We can see significant changes in the critical (red) performance factors, mainly related to scripts from Klaviyo, Facebook, and Instagram:
Score 34: https://prnt.sc/ECmU0DqazCp4
Score 45: https://prnt.sc/qINVTREljjdW
Chizy only appears in the warning (yellow) section, which has a much lower impact on performance: https://prnt.sc/-de7ikDDu-XZ
--> We will continue optimizing our app to reduce any impact further, but based on this analysis, Chizy is not the primary cause of the low performance score.
Regarding the observation that “loading speed reduced by 20 seconds after disabling Chizy,” this is likely related to browser caching.
On the first load, resources (including Chizy) are not cached, so it takes longer.
On subsequent loads, cached resources significantly reduce loading time, which can create the impression that disabling an app improved performance.
We are continuously working to optimize Chizy and would truly appreciate another opportunity to support your store. If you’re open to trying Chizy again, we will surely re-evaluate performance together and ensure it’s optimized as much as possible for your setup.
Please don’t hesitate to share any further concerns - we’ll do our best to address them.
Best,
