Zapiet ‑ Afhentning + Levering
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Hay problema de flexibilidad horaria si uno quiere configurar reservas de pedidos antes de cierta hora para entrega o retiro el mismo día.
It took some time and several agents covering the chat was helpful they did seem to seamlessly tap in where the other left off. I was a bit frustrated with the switching at first thinking it would cause more delays to results. your team in this instance was very good at resolving the issues. Also, it was helpful to be able to upload mp4 to the chat rather than just screen shot. Thank you for your help today resolving the delivery fee issue on the website and the POS of our shopify store.
Very disappointing refund policy and customer service
We purchased an annual subscription, but after only three months, we migrated our business to a new Shopify store. The original store will no longer be used, so we no longer need the app.
We asked a refund for the remaining nine unused months. After waiting an entire week for a response, our request was rejected.
Refusing to refund the remaining nine unused months is completely unreasonable and shows no consideration for customers’ actual circumstances. After this experience, I regret choosing your service in the first place.
Hi TIKA team,
We understand that businesses change and evolve, and we’re sorry the outcome was disappointing. To clarify, one of our team responded to your initial request within one minute and followed up twice while awaiting the information needed for our review.
Although you advised that the original store was closing, it still appeared active at the time. We therefore requested the new store URL to verify the migration and assess a possible exception to our generally non-refundable annual subscription policy. As we didn’t receive it, we were unable to complete the review or approve an exception. We remain happy to revisit the request if the information is provided privately through the existing support conversation.
Kind Regards,
Sam - Head of Support
Zapiet helps our bakery coordinate preorder pickups through our online store. Their support team is always helpful, and recently their agent Sri helped us with some serious setting updates after we upgraded to Shopify Tax. Really glad to have their support!
J'utilise l'application Zapiet très souvent et j'apprécie beaucoup la réactivité du support client (Jessica) qui a résolu ma demande en un temps record. Je recommande beaucoup cette application très complète et professionnelle.
great -but takes some time to reach an agent for help
Laurette was amazing. So helpful. Got what we needed!
Genesis stuck with my issue until it was resolved. Perfect!!! There was an issue getting the wording correct on the check page of my store.
Joe was super helpful in looking into our issues and helping us find the right solutions! :)
Jessica was able to fix my entire checkout in half an hour with ease. Highly recommend her!
