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Really disappointed with this app.
Switched our shipping to Royal Mail but the app is rubbish, it does not send tracking info back to shopify so we are having to do this manually to 100+ orders per day.
Well I installed this app and after a couple of issues I was able to resolve them myself. Other than that it’s cut my shipping processing down to an effective minimum.
For those who have the postage being imported 3 times I resolved this by logging into to my Royal Mail click and drop account > settings > integrations and deleted 2 of the 3 Shopify connections. No idea why I had 3 when I only installed it once.
When it works it's OK but it is just really slow to sync orders. UX in the click and drop website isn't great but it's functional. And Royal Mail are the most reliable so, worth it overall
updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.
Does not integrate partial orders like Evri does so I won't be using it, and the Click and Drop webpage is quite buggy.
useless does not work or connect
Thank you for your review and sorry to hear that you have been having issues setting up your integration.
If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance with setting up your integration and getting you importing orders.
Regards,
The Click & Drop Team.
This is more complicated than it needs to be for Shopify stores, as other reviewers have said
Thank you for your review. I'm not sure if it was your intention not to include a description relating to any issues you have been having, but have you referred to our Shopify help pages below to see if they can help you:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
