Anmeldelser (89)

Samlet bedømmelse
1,6
Antal pr. bedømmelsesniveau
  • 10 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 17 % af bedømmelserne er på 2 stjerner
  • 67 % af bedømmelserne er på 1 stjerner
14. juli 2023

It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.

Manchester Museum
Storbritannien
6 måneder bruger appen
2. august 2023

It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.

Cheltenham Rare Books
Storbritannien
Næsten 4 år bruger appen
15. april 2026

Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.

Kate Phipps Jewellery
Storbritannien
7 måneder bruger appen
Click & Drop svarede 16. april 2026

Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly.

So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.

Regards,
The Click & Drop Team.

6. februar 2026

Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....

DRYSURE
Storbritannien
Cirka 2 år bruger appen
Click & Drop svarede 24. februar 2026

Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.

Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.

Regards,
The Click & Drop Team.

22. december 2025

Completely broken, not picking orders up at all and we're having to create labels from scratch

Belfast Books
Storbritannien
Mere end 7 år bruger appen
Click & Drop svarede 23. december 2025

Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning.

However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.

Regards,
The Click & Drop Team.

1. december 2025

Not importing my orders, it was doing well and then stopped

Novaile
Storbritannien
5 måneder bruger appen
11. november 2025

I integrated the Royal Mail Click & Drop and the link is showing as green for connected. But there is no download of orders? Seems like this has been an issue for a long time. Is it worth holding out for Royal Mail to fix it?

The Silver Bear Company
Storbritannien
44 minutter bruger appen
23. juli 2025

Keeps asking to update and connect but doesn't. Driving me absolutely booloo! USELESS

The Village Refill
Storbritannien
3 måneder bruger appen
11. juli 2025

Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!

BeyondBoxers
Storbritannien
Cirka 4 år bruger appen
1. juli 2025

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.

SW Coast Refills
Storbritannien
Næsten 3 år bruger appen
Click & Drop svarede 4. juli 2025

Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like the orders are now importing as expected.

However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.

Regards,
The Click & Drop Team.