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My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I put in Royal Mail settings.
I find it astonishing how the people at Royal Mail, really understand their customers needs.
They're so intuitive that they never asked. They're born understanding how customers that spend £60,000 a year with them use their products, having never used it that way themselves.
They know that it makes total sense to compact detailed descriptions, with size charts, specs, compatibility, often exceeding 4000 characters down to the very first 40 characters for a Customs Goods Description, and that this wont delay customs at all, or add an hour extra onto a day to correct them all individually.
I love how they disabled the ability to override these descriptions to something of my own choosing, it's so customer focused.
So much love for Royal Mail. Every single staff member treats us with "kindness' and "consideration" whilst doing precisely what they want irrespective of the outcome.
They even reply to feedback lovingly and always fully understand our needs, whilst never offering a silly reason or excuse.
Absolute rubbish, works well for a week, then stops you from being able to make payments on card. Called RoyalMail Click & Drop Technical Team, said nothing they could do and had no clue why its happening, completely useless. Might as well not have them there....
Now I have to go back to royalmail.co.uk and fill out all the details manually, this is a joke. waste of time, avoid. Just wasted an hour...
Hi there, thank you for your feedback. We’re sorry to hear about your experience.
Please note that payment-related issues are not associated with the Shopify app, if your concern is specifically related to the Shopify integration, our support team will be happy to assist you.
Please contact us at clickanddropsupport@royalmail.com.
Kind regards,
Royal Mail Click & Drop Support Team
Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Hi, thank you for your feedback. We’re sorry to hear about your experience.
If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active.
If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch.
If you continue to experience issues after completing these steps, please contact our support team at clickanddropsupport@royalmail.com, and we’ll be happy to investigate further.
Kind regards,
Click & Drop Support Team
never upload any order to royal mail at all
Hi there,
Thank you for your feedback. We've reviewed the integration and can confirm that it is connected correctly. Orders should be imported automatically, everything appears to be functioning as expected on our side.
If you're still experiencing any issues, our support team will be happy to assist. Please don't hesitate to contact us at clickanddropsupport@royalmail.com.
Kind regards,
Royal Mail Click & Drop Support Team
Not importing Shopify Orders as of today. Always glitching and often fails to generate postal label. When Ive emailed for support it's taken over 4 weeks previously.
Hi there, thank you for your feedback. We’re sorry to hear about your experience.
From our checks, your Shopify account appears to be connected correctly. Once orders are received from Shopify, they should automatically flow through into Click & Drop.
Please accept our sincere apologies for any inconvenience this may have caused. If you need any further assistance, our support team will be happy to help, please contact us at clickanddropsupport@royalmail.com.
Kind regards,
The Click & Drop Team
This app sucks, doesn't fetch complete orders from shopify. fetch some orders from Shopify and left some. Even after too many efforts it doesn't work and we need to manually import orders. This takes a hell of time.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
Inconsistent and infuriating.
One day orders will sync nicely, on another day there'll be no sync and/or the whole thing is disconnected. It's not as if I'm processing a zillion orders at a time, either.
Typical $BIGCORP attitude from Royal Mail; never our fault - guys, if you're introducing breaking changes to your API this often then YOU'RE DOING IT WRONG, and liasing with the app developer works wonders.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
Stops pushing order over to click and drop .. Manual order always glitching. I have disconnected and connected again a few times and the people still the same. This is the worse app ever
Hi there,
Thank you for your feedback. We're sorry to hear about your experience.
We've reviewed the issue and can see that orders are coming through successfully and the integration appears to be processing orders correctly.
If you have any further concerns or specific examples you'd like us to investigate, our support team will be happy to assist.
Please contact us at clickanddropsupport@royalmail.com.
Kind regards,
Royal Mail Click & Drop Support Team
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Hi there,
Thank you for your feedback. We’re sorry to hear about your experience.
If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active.
If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch.
If you continue to experience issues after completing these steps, please contact our support team at clickanddropsupport@royalmail.com, and we’ll be happy to investigate further.
Kind regards,
Royal Mail Click & Drop Support Team
Was working fine and now orders are not coming through to the click and drop account. Tried too reconnect and this does not work.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
