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orders on shopify are being processed but click and drop only list the order as dispached and will not fullfill then. Very frustrating.
Hi there, thank you for your feedback, we’re sorry to hear about your experience.
The setting “Mark orders as despatched on channel” is already enabled on your account, allowing Click & Drop to update fulfilment statuses in Shopify. When an order is marked as “dispatched” in Click & Drop, it is updated to “fulfilled” in Shopify.
We’ve identified that your Shopify integration was disconnected, which would prevent orders from importing and being processed.
Please ensure the integration is active to ensure orders continue to flow as expected.
Please accept our sincere apologies for any inconvenience this may have caused. If you need any assistance, our support team will be happy to help, please contact us at clickanddropsupport@royalmail.com.
Kind regards,
The Click & Drop Team
Used to work well but hasn't been connecting to my shopify store recently and everytime I try to connect and update it doesn't work.
Thank you for your review. We can see that your Shopify account has been successfully connected.
Please accept our sincere apologies for any inconvenience this may have caused. If you have any further questions or require additional assistance, please contact our support team at clickanddropsupport@royalmail.com.
Kind regards,
The Click & Drop Team
**Edit: Problem resolved!
Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
Thank you for your updated review, and we can also see that your connection issues have now been resolved and your orders importing successfully again. It is great to see that you value the integration so highly.
Please accept our apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.
Thank you for the review. We recently experienced an issue with store reconnections, which have now been resolved by our team. We can confirm that your store has been successfully reconnected and that orders are successfully importing again.
Please accept our sincere apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop.
For any further enquiries or assistance, please reach out to our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero". I am using the MPR option and It was absolutely fine until Monday 24th November and then this issue started. I have contacted the help team and technical department and no one has helped me at all. I have sent screenshots of issues and got no reply. At present I am having to send all parcels manually through send.royalmail.com, which is far from convenient when I have to enter all details manually. I have tried clearing my cache, using a different browser and deleting the app, but so far nothing has worked. Works fine for all other countries
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning;
"we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence."
There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!
