CP: Order Editing & Upsell
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Reduce returns, support tickets with self serve order editing. Boost sales with post purchase upsell
Improve customer experience with the complete order editing solution. Let customers edit orders: update shipping address, change variants, quantity, add/replace items, apply discounts or cancel order. Increase AOV with thank you page upsell, order status upsells, post-purchase upsell, subscription upsells, AI upsells and frequently bought together. Google Maps address validation flags bad addresses. Automated refunds or store credit, EU withdrawal ready. Turn every order edit into extra revenue.
- Reduce tickets: customers edit address, variants, quantity & add/replace items
- Increase AOV with upsell, aftersell & selleasy on thank you, order status page
- Retain revenue: customers cancel order with auto refunds or store credit
- Prevent failed deliveries by flagging bad shipping address with Google Maps
- Connect with 80+ WMS or 3PLs, with 24x7 support for over 25 languages.
Languages
English, Spanish, French, German, Portuguese (Brazil), Portuguese (Portugal), Hungarian, Italian, Dutch, Norwegian, Swedish, Turkish, Ukrainian, Vietnamese, Czech, Chinese (Simplified), Chinese (Traditional), Croatian, and Slovenian
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Easycom
- Judge.me
- Klaviyo
- Shipping and Fulfilment Apps
- Third Party Logistics (3PL)
- Unicommerce
Categories
Order updates
Order management
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
0-500 orders/mo
Free to install
25 edits free every month
Features
- Access to all features.
- - Order editing (Self service)
- - Post-purchase Upsells
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- Email support
- $1 per extra edit (after 25/mo free)
500-5000 orders/mo
$49 / month
unlimited order edits + upsell
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Post Purchase Upsells
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- Custom 3PL/WMS integration
- 24/7 Live chat support
14-day free trial
5k-15k orders/mo
$129 / month
unlimited order edits + upsell
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Post Purchase Upsells
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- Custom 3PL/WMS integration
- 24/7 Priority Support - Chat + Slack
14-day free trial
15k+ orders
$199 / month
unlimited order edits + upsell
Features
- Access to all features.
- - Unlimited Order editing (Self service)
- - Unlimited Post Purchase Upsells
- - Address Validation (powered by Google)
- - Add/replace Items + Apply Discount
- Customizable Editing Window
- Custom 3PL/WMS integration
- Priority Support with success manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (72)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app! We've used it for 30 days and results are impressive. Pays for itself between time saved in customer service and the upsells. Highly recommend.
Really appreciate you taking a moment to write this! Saving your CS team time is exactly what we set out to do. Feedback like yours keeps us going as we improve our support and the upsell experience. Keep an eye out for what's next!
We’ve been using ClickPost for order edits and cancellations and it’s been really helpful. Customers can make changes themselves instead of reaching out to support, which has saved our team quite a bit of time. Setup was pretty straightforward and the ClickPost team has been quick to help whenever we had any questions.
Thank you for such a thoughtful review! Customers making changes on their own, without reaching out to your team, is exactly what this app is built for. We're grateful to have you along as we keep improving our support and the upsell experience. Can't wait to show you what's next!
Really useful app for handling post-purchase order changes. Customers can update their orders themselves, which has reduced a lot of back-and-forth with our support team. Setup was simple and the ClickPost team has been very helpful whenever we needed anything.
Thank you for a year together, and for the kind words about our team! We keep improving our support and the order editing experience. Stay tuned!
Support
App support provided by Clickpost.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
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Edit customers
Customer data
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Edit products
Product listings, products, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment, draft orders, order edits, shipping information
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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View other data
Locations, product and variant inventory, Shopify Markets settings
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