絞り込む
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評価順
We have used this app for years, and it has worked fine, some minor glitches here and there. However this week, I am unable to access any reports, and have been having this issue for multiple days. I've tried to contact support 4 times now to no avail. I am now having to guess on my payroll because I cannot see my reports or get in contact with anyone. Their support is awful. We will be switching apps as soon as I can get everything swapped over.
We have used this APP for about 6 years with few issues. Today it is down, our payroll is due in a few hours and you can't reach anybody. We will be switching immediately and would suggest anyone who uses them to abandon ship. I wish I could give them zero stars.
This app is very inconsistent and the only way to contact support is through email. I would not recommend this app to anyone who wants to effectively keep track of their employees work hours. It definitely disrupts work flow when employees are not able to clock in and out, and payroll reports are not available on a consistent basis.
Basic functions. Worked for me while it was working. Then all of a sudden it kept giving me an error when I tried to log in to the back end. No communication from the developer. I cut my losses, have missing clock in report information for the last week, and switched to a different company that already is integrated better and way more intuitive.
We’re sorry to hear about your experience. Our app was temporarily affected by the recent AWS outage, which caused downtime for several Shopify apps and services. As soon as AWS resolved the issue, we had everything back up and running right away.
We understand how frustrating that must have been and appreciate your patience during the incident. If you’d like, we can review your account and help recover any missing report data. Please reach out to our support team so we can assist directly.
Just randomly stopped working. no support. no information. Very frustrating
We’re sorry for the frustration this caused. Our app was affected by the recent AWS outage, which also took down our support tools and temporarily limited communication.
As soon as everything was restored, our team responded to all affected merchants and followed up to ensure everything was working properly again.
This app is now garbage since the update.
We are seeking a new app Time Clock App now...
It was good while it lasted.
It worked great until it wouldn't let me update any employees' hourly wage or add a new employee. I contacted support multiple times. One response from them only asking for more detail, which I provided, and after that...nothing! It's useless to me now...I'm switching.
Hey there,
I hope this finds you well.
I’m sorry to hear about your experience with our App, and with our Support Team. After reviewing our communications, it looks like there may be some emails getting lost in translation as I’m seeing quite a few reach outs from our team unanswered. With that being said, we don’t want to leave you with such a negative experience.
Please reach out to us at support@venntov.com so we can work to make things right for you!
All the best,
Rhian Beutler
COO/Co-founder
App updated yesterday. User interface changed, and none of our PINs worked. Five digit PINs, essential for us to identify where the staff member is working, weren't accepted. We got speedy support from Josh to help remedy the problem. In the future, however, we could use some warning ahead of these updates to make them seamless.
Worked great until they did an update and then when I went to get my employees hours and run payroll my pin no longer worked.. then when I tried to reset it, it told me my email was invalid. Sent customer service messages, but no reply and no other way to contact support (like a phone number) so I was SOL. Left me with no way to access my employees hours or run payroll! Pretty frustrating! Will be finding a new software for time keeping.
