XCloud Search & Product Filter
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I began using this app recently because of a desire to have filters that I could control. It has worked wonderfully, even if there is a bit of a learning curve. (But don't all the best things have a learning curve?) It also has the added bonus of allowing me to have an enhanced search function, which is great as it allows me to accommodate for common misspellings of my products and allow me to feature specific products. The best part of all is that Nikita has been very helpful when I've had questions or needed minor code tweaks. He has always delivered, and always found a solution for what I needed. Thanks Nikita!
This filtering app works a little differently than others (as it generates a custom results page) which took a little bit of theming/adjustment to get it working how we wanted, but ultimately after that, it performed the best of 4 different filtering apps we tried -- and at the most reasonable price too! Ill also note the backend to setup the filters is *very* easy to use and flexible. Oh, and Nikita's excellent tech/customer support puts it over the top for me. Ive had random issues pop up and he has always gotten back to me within 24 hours with an answer or knowledgeable followup. The only big thing I think its missing is ajax/js refresh rather than reloading the page.
Wonderful app, truly helpful to allow customers to find what they're seeking easily!!! I really LOVE this app, a LOT.... ONLY hiccup I have is the results of the search sometimes report on the searched item too quickly and breaks it up into unnecessary pieces...... To illustrate, imagine the search term is "pantaloons".... I will have a big list of "zero search results" for the following results: "pan" "pant" "panta" "pantal" "pantalo" "pantaloo" and "pantaloon".... instead of the actual searched term of JUST "pantaloons"..... It's almost as if the search itself is pulling the word too quickly and adding it to the list of no-results, when someone isn't even done typing it out. Even then, this app is still amazing.
This app has only one job and it can't do it properly. By default, filters that already exist add new tags automatically, fact that it's not explained anywhere. However, if you create a new tag filter from scratch it won't do that (also not mentioned anywhere). You will go crazy not understanding why certain filters just reselect all tags out of nowhere. In addition to this, the UX is atrocious. When you edit a filter there is no "save" button, so whatever you did it's done. If you add too many collections to the filter where it should appear you can't see all of them, so you will need to remember them instead (absolutely great if you onboard someone new in the company and they can't see this, yay!). The more I use this app the more I feel it's really badly done. Also, customer service was kind of arrogant.
Hi,
Thank you for taking the time to provide the feedback.
We are glad to see that you are still using our app despite the challenges you experienced. We will take your feedback into consideration as we continue to improve our app and provide the best possible user experience.
We understand that technology can be frustrating at times, but it's important to communicate in a constructive and respectful manner. We provided a solution to your issue in the first response, it's a pity that you've chosen to react labeling our response as "appalling" and then "arrogant".
Our team is always here to support you. If you have any questions or need help with the app, please feel free to contact us at any time.
We rarely write reviews, but after using this search app for over a year on two different themes and three different stores, we can say that the customer service here is outstanding, and the CloudSearch app is worth far more than the monthly cost. We previously used search apps from InstantSearch, Nextopia, and SLI systems, VERY expensive search app providers, and the customer service from Cloud Search beats them all. Every time we have had a question we have received an answer within hours, and had customizations to the code and search appearance implemented within 1 day. If you use tags and have a lot of product attributes well categorized, you will be able to do a lot with Cloud Search custom filtering. If you are just starting out, this app will grow with you. One of the things we like about CloudSearch is that it does not affect our page load speed. Highly recomended, and thank you to Nikita for always being so helpful!
We are very satisfied with using Cloud Search to optimize the search of our website. The app is easy to use and one of the great things about it is that it is evolving so that some of our needs and suggestions have been met after installing and starting to use the app.
The app integrates with our multilingual store and there is always help for whatever problem we might have.
We had some custom work done by a third party to have the app styled more to our specific needs but since our needs were a bit specific, we don’t find this to be a fault of the app.
I do wish the app took manual listings in the collections more into account when filters are applied because this would greatly improve our ability to highlight specific products even when customers are filtering unnecessary products away, but I am told this is a work in progress.
As the manual listings are now taken into account, we have no more concerns with the app and we would definitely recommend it to others.
Hi,
Thank you for your positive review and for sharing your experiences with our Cloud Search app! We're absolutely thrilled to hear how satisfied you've been with its functionality and evolution.
In response to your feedback about manual listings, we're happy to inform you that we've recently launched the manual/featured sort order support in our app. This feature will provide you with more flexibility in showcasing specific products, even as customers filter their search.
We invite you to give this new feature a try and share your thoughts. We look forward to hearing from you soon!
Best Regards,
J'ai installer cette appli après en avoir essayer d'autre et c'est clairement la meilleures. L'installation ce fait très simplement, elle est super intuitive et fonctionne à merveille. Le gros plus et le fait de pouvoir mettre des produit en avant suivant des mots-clé, et de d'indiquer des synonymes. Les devellopeurs sont également super réactifs et à l'écoute, j'ai demande si il était possible de me faire une petite customisation" et les devellopeurs me l'ont fait super rapidement et selon mon souhait. Je ne peux que recommander cette app et l'équipe qui est derrière. Google TRAD : I installed this app after trying others and it is clearly the best. The installation is very simple, it is super intuitive and works perfectly.
The big plus and the fact of being able to put products forward following keywords, and to indicate synonyms. The developers are also super responsive and attentive, I asked if it was possible to make me a little customization "and the developers did it for me super quickly and according to my wishes. I can only recommend this app and the team behind it.
Just started using the app but happy so far. Hope it works as great as I think it will! Super customer service!!!
This app works really good! I installed it last week and it worked right away! It has made a hughe difference to my web-shop.
Great app, reasonably priced and easy to set up! Works great with my large catalog of products. Thank you for creating such a helpful app!!!