XCloud Search & Product Filter
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no cuenta con atencion al cliente, el enlace de contacto no funciona y no me funciona bien la app con mi tema...necesito ayuda pero veo que es imposible contactar con ellos
Dear Otakuya,
We're sorry you've had trouble reaching us. There's a "Get support" button just below the "Write a review" button on the app's page in the Shopify App Store. You can either send a message directly through the window that opens or email us at support@cloudsearchapp.com.
Please feel free to reinstall the app and drop us a line. We'll get you up and running in no time!
Best regards,
What a great app it helps you improve the customer experience on your page thanks to its filters and search engine. The support team is incredible, very friendly and efficient.
Thank you Nikita for your quick management in solving my problem with the mobile search engine. I recommend this app for its functionality and technical support.
Congratulations team!
The app works very well, and any problems/requests we have had Nikita has been very quick to provide help and support. I highly recommend this app to anyone who needs to add filters to their website.
We like the app for its filtering options. While Shopify’s Search and Discovery limits us to a maximum of 25 filters, the XCloud App allows us to go beyond that limit. We also truly appreciate Nikita for his kind support in helping us integrate the app into our website!
This search app has been an absolute game-changer for our website. It delivers fast, accurate results and makes it incredibly easy for customers to find exactly what they’re looking for. Since implementing it, we’ve seen a smoother shopping experience and improved customer engagement.
The setup was simple, the interface is clean, and the customization options fit our store perfectly. It integrates seamlessly with our site and performs reliably even with a large product catalog.
We highly recommend this app to any eCommerce store looking to improve navigation, usability, and overall customer satisfaction.
Endlich ein Filter, der uns bereits kurz nach der Installation begeistert hat! Die super schnelle Synchronisation bei neuen Produkten fasziniert uns jedes Mal aufs neue. Intuitiv einzurichten und anzupassen. Der Support ist freundlich, lösungsorientiert und antwortet zeitnah. Wir sind sehr zufrieden mit der App und können Sie empfehlen ohne wenn und aber.
Great app, solves multiple issues that the platform own's Search & Discovery does not, such as sub-5k products per collections for filters to appear. Support is very quick to assist, and during the first 3 days of our trial, they sorted out all of the custom requirements we had. That's why I then pushed the Upgrade button. Highly recommended!
To activate the app, an upfront payment is required—which felt uncomfortably enforced. While setup is straightforward when using the default configuration, customizing the left sidebar proved unnecessarily complex. Additionally, real-time support was unavailable; the only contact option offered was email, which slowed resolution. Horrible support
Thank you for your feedback, JewelHub.
We’d like to clarify that no upfront payment is required to use our app. Upon installation, we provide a 14-day free trial, and you are not charged unless you continue past the trial period — this is standard practice among many Shopify apps.
Regarding support, we did not receive any message from your store during your trial. Our support team is always available via email, and we’re happy to assist with customizations like adding filters to the left sidebar, tailored to any theme.
If you decide to give the app another try, we’d be glad to assist with setup and ensure everything works as expected.
App is easy to use and more affordable than the other filter apps we have tried. We have quite a large catalog and we can now easily find things. Any problems we had with installation Nikita was super helpful and fast and usually had the issue resolved without explanation overnight.
Highly recommend.
