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We just installed the app today, this is what I have found after testing the app as a customer
Confirmation IVR should Take Store Name
Confirmation IVR should keep repeating at least for 3-4 times. As the for first time 8 out of 10 times customer will not be able to understand what is happening
Because of these two missing features, I am taking away 2 stars. I will use it for a week before we take a final call to use this app or Not.
Please let me know if you could add these two features.
[Revised] App has evolved and worked great for us, we have been using it for years now.
Thank you for your review.
Among these 2 features, We are providing 1st one - with which you can ask us to change IVR message and also we can set mp3 or wav audio file if you can provide any.
and for 2nd - IVR can be longer and it can charge you extra for longer calls. That is why we are not providing this feature at the moment.
You can write us on support@shopiapps.in in case of any issue. We are happy to help you.
First and foremost, the support is outstanding. Fast and efficient! The app does what it says and more. For example: The app says that it is for COD order confirmation only, but in reality the app works for all orders (pre-paid or COD). This saves a lot of time for us!
On many Indian numbers call are not getting placed, just within fraction of second it gets in spam call list of customers and call dropped. Many times even people dont know that someone placed the call. pls rectify it.
My clients turned down due to this app.
I've lost so many orders because of the Non-confirmation of COD orders. It is so tough to bring clients to your website, because of poor apps, all efforts go waste
Sir,
There is some misunderstanding that our app affects COD orders. Our app is not performing before client comes to your store and complete the orders. It will make call and SMS only after customer has placed a COD order on your store.
And there can be any case, where customer is picking up the call and entering valid input, not picking up the call OR entering wrong input. Anything is possible as customer's end. We can not handle that part.
Please write us back on support@shopiapps.in , so that we can do further conversation and get doubts clear.
Thanks.
Great app
Hope it will work not only for Indian customers.
Yes. It is working fine. Please make sure it is for Indian Customer's only. You can use our other app Global SMS Notifier for International Use and various types of SMS notifications.
Also you can write us on support@shopiapps.in for further inquiry.
Thanks.
This is really helpful for people in India doing COD to verify orders! Kindly use it and SMS is low.cost but calling is expensive.
Thanks for posting a review. As the service we are providing is depended on third party calling API. And so, we need to follow their pricing structure.
You can write us on support@shopiapps.in for any further query you have.
Thanks again :)
This has automated COD order confirmations and made the process seamless. It has a simple setup and reasonable pricing. Thanks.
Amazing application, working wonders for us.
Thank you very much very effective and very easy to setup
Finally we have an App for for CoD Confirmation, Trust me it's the best app.
Thanks for a great app,
I would recommend all stores to use it.
