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I had a very disappointing experience with this app. It simply did not work as expected and failed to perform its core function of confirming COD orders.
What’s even more frustrating is the complete lack of customer support. I reached out multiple times for help, but received no response at all. For a paid or business-critical app, this level of support is unacceptable.
I would strongly advise other merchants to be cautious before installing this app, as it may waste your time and potentially affect your operations.
What a piece of junk app! All my orders are COD Pending, it's completely useless and a waste of money!!! I've already removed it from all websites! There's no online support whatsoever.
The order has no verification mark, tried to contact customer service and no one responded, I don't think I will consider using it!!!
Hi,
As discussed over all, you are using our application since last 5 months without any issue. it is working alright. And there was a confusion which is clear now.
We are answering each and every support request / emails we receive. There might be some misunderstanding. Write us on support@shopiapps.in in case of any query / concern.
Thank you.
not working.. dont install this app ever....not every COD order will be synced..you will come to know after buyer escalation
Thank you for your feedback. As discussed over call and chat, we're glad to know you've been using our app for over three years and have successfully processed thousands of verified orders. We're also happy to hear that everything is working smoothly now. 🙂
The issue you experienced was related to some external apps connected to your store, which caused a delay in processing orders on their end. As a result, a few orders couldn't sync with our app in real-time. However, now that we've integrated with the external app you're using, everything is functioning properly.
We appreciate your continued trust in our app and are always here to help ensure everything runs seamlessly.
Thank you.
Several issues with this app:
1. When a customer gets a confirmation call from this app, TrueCaller shows the number as OceanBlackLifeStyle. Very detrimental to Brand image!
2. There is no option of customizing the message being played to customer. It doesnot contain any information about the shopify store or brand. All it says is, "This is order confirmation call. To confirm press 1, to decline press 2"
A must have app for those having e-stores with COD option. It has worked wonders for me. you'll love this app to give your customer to verify COD order via call confirmation. It reduce product return ratio and save your valuable time for fake/dummy orders. They also offer to do it for you, if you do not have time.
Just an ok app. It has a great feature of call back and SMS, however if customer misses the call, there is no way to generate another call after a specified period or schedule a call.
Also the app doesn't work on mobile screens.. can't access app data properly from my mobile which is how I do most of my business while on the go
Much needed app for Indian merchants. The app is pretty basic as of now (14 seconds voice message limitation) but you can get your voice message customized. Support is very responsive.
With a few tweaks and additions to the workflow, this app can take away the major hassle of merchants away especially in India. I hope the developers add following features as soon as possible:
1. Post-call information only message for all three status of the call i.e. confirmed/declined/unattended
2. Automated scheduled recalling to customers who missed the call
With these two features, this app can be quite indispensable for any merchant operating in India.
I found this app very useful ! It's easy and smooth and let you know how you want to deal with COD orders. Avoids fake/fishy orders. Must app for those who are providing Cash On Delivery services.
Got good support from the team. I suggest adding more features catering to Indian customers to make this app superhit
