Shopify Collective: Supplier

Honestly this app has been a bit overwhelming. The automatic ads fill my inbox and forces me to scrub the retailers a lot. Getting the hang of it but it would be great if it didn't just automatically add retailers. Shopify needs a better vetting system for these sites.

This is an incredibly powerful tool that I wish more retailers and suppliers would utilize. Aside from a few manual processes, its primarily plug and play. If Shopify was to focus on one improvement I suggest creating a retailer level output that shows you which items they have published from your price list. This output could be in either csv or Excel formats.

The app is great overall, but there a a few things that could be improved:
1) If you use a third party app to calculate shipping rates, you cannot pass the shipping prices to your retailers' stores.

2) Because our shipping rates are not passed to the retailer's store, we charge that after the order has been sent to us. We aren't able to edit Collective orders so we handle this outside of Shopify.

3) If you have products set to "continue selling when out of stock" like we do, the retailer will also have that enabled and they won't be able to change it. They'll need to find some other way to notify customers about the actual product status. Our products are Made to Order when they are out of stock, so we have them set to "continue selling when out of stock" but this is not ideal for some retailers.

We make sure our retailers are aware of this before we approve them on Collective.

great

Love it overall. However, we would like to see visibility on what the retailers have imported.

Missing some key details that hopefully can be released in the near future. There is no option to map over notes or custom metafields from the seller to the supplier. Ex. if a gift card message is left on the original order, the supplier has no way of seeing the message because notes are not transferred over. This is crucial for our business model of selling gifts.

Easy to use

Hello Shopify Team,

I would have left 5 stars but I think two changes to how orders are processed would bump you to 5 stars.

I'm a supplier using Shopify Collective and have two suggestions that would improve the fulfillment experience for both suppliers and end customers:

1. Return Address on Shipping Labels Currently, when fulfilling Collective orders, the shipping labels show my address (the supplier) as the return address rather than the retailer's address. Since the retailer is managing the customer relationship and their branding, it would create a more seamless customer experience if the return address on the label reflected the retailer's information. This way, if a customer needs to return an item, it appears to come from the store they purchased from.

2. Phone Numbers on Order Addresses The billing address and shipping address currently both show the end customer's phone number. It would be more logical if:

Billing address showed the retailer's phone number (since they're my customer in the transaction)
Shipping address showed the end customer's phone number (for delivery purposes)
This separation would create clearer distinction between the business relationship and the fulfillment logistics.

Both of these changes would enhance the white-label experience that Collective aims to provide and make order management clearer for suppliers.

Thank you for considering this feedback!

Pricing discounts are global with no manual overrides available for products that may have different margins.

No data analysis, can't download or manipulate data. Can't even get a monthly total.