Shopify Collective

Payment missing, supplier unpaid, and still no resolution

I used this app to pay my supplier, but the payment never reached them and the money has not been returned. Despite providing supporting documents and following up repeatedly, I am still waiting for a clear explanation and a resolution.

This delay has put unnecessary pressure on my business and damaged my confidence in the app. When a payment goes missing, merchants need clear answers, timely updates, and a firm timeline for resolving it.

Not recommended at all...

i have run into numerous issues using this platform. suppliers not fulfilling orders, missing payouts with no explanation. i am not using this anymore because its made my business look bad and its breaking me financially.*** update after several attempts to resolve missing refund and supplier accepting an order but never fulfilled...it has been over 2 weeks. Still haven't seen my payouts. I tried to set up layouts to go directly to my own bank account...that was a mistake because I pretty much got punished because now my payout is delayed even though I changed it right back. I love Shopify, but I am spending more using Collective than I am earning. Merchants shouldn't have to pay for mistakes Collective or the supplier make. I was told to cover the cost until this is sorted out. Glad I didn't because I still haven't seen any payouts from my sales. This is causing so many issues for my business. I lost 2 customers because of this. Its just discouraging for new businesses who are trying so hard to make things work. I have invested almost $10k into my business already. I am not seeing any profit using Collective

We think Shopify Collective is a fantastic initiative and we're really looking forward to using it more across our store. The ability to connect directly with suppliers and streamline inventory, ordering and fulfilment within Shopify has a lot of potential and could save retailers a significant amount of time.

One feature we would really love to see added is the ability to link or map a supplier's Collective product and variants to an existing product/PDP already established on the retailer's store, rather than having to import it as an entirely new product.

For established retailers, this is incredibly important. We may already have a product page that has been live for a long time with its own URL, SEO history, Google indexing, customer reviews, analytics, custom content, imagery, bundles, upsells and conversion optimisation.

It can also have a major impact on currently running paid advertising.

For example, we may have established Meta/Facebook and Instagram campaigns sending traffic directly to an existing product URL, with substantial historical performance data behind those campaigns. Having to replace that product with a newly imported Collective listing and potentially a new URL can disrupt those campaigns and creates unnecessary risk for retailers transitioning an existing successful product into Collective.

The same applies to Google Shopping feeds, email campaigns, backlinks and other channels that may already reference the existing product.

Ideally, retailers could select an existing Shopify product and simply map the supplier's Collective product variants/SKUs to their corresponding existing variants. Collective could then manage inventory syncing, supplier ordering and fulfilment in the background while allowing the retailer to keep their existing customer-facing PDP, URL and marketing infrastructure intact.

This would be particularly valuable for businesses like ours that already have established supplier relationships and existing products, and simply want to transition the operational side of those relationships into Shopify Collective.

Overall, we think Collective is a great initiative and we're excited to use it. Adding the ability to connect Collective supplier products to existing retailer products would remove a significant barrier to adoption and make an already promising platform considerably more useful for established Shopify merchants.