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UPDATE: THEY ARE TERRIBLE. THEY RUINED THE STORE BY RUINING THE WORK AND NOT DELIVERING EMAILS TO CUSTOMERS, PUTTING ALL SENSITIVE DATA IN DRAMA. PLUS, NO ONE ANSWERS EXCEPT A BOT. DO NOT TRUST THEM. THEY STEAL YOUR MONEY AND BREAK THE STORE. DO NOT TRUST THE POSITIVE REVIEWS. THE SUPPORT IS NON-EXISTENT AND WE WILL REPORT THEM. 0 STARS! The app has serious problems and configuration bugs! I contacted support, who claimed to be human, but responded like a bot, providing nonsensical guides and then telling me they'd open a ticket to fix it. All this just with email configuration.
The app is confusing and impossible to set up, with nonexistent support and a non-functional app. By non-existent, it means there are only bots, and the people claiming to be "human" respond like bots. Just think, every message started with "Hello,"
The app is a waste of money and time. Don't download it and pursue other career options. I'll report it to Shopify.
Hi there, this is Karri, the cofounder.
I'm sorry about the frustration during setup. There was a real bug preventing DNS records from displaying for your email provider and we take responsibility for that. We proactively offered a free month to make up for the trouble.
Our support agent Lenie responded within 2 minutes of your first message and worked with you across multiple conversations. The only gap in support was overnight into the weekend. The team resolved the bug first thing Monday.
I can see you're still actively using the app, which I'm glad about. If there's anything else we can help with, feel free to reach out to me personally at ceo@commslayer.com
-Karri / cofounder
I was about to write "by far the best value for money support platform," but that seems silly when it's totally free.
So, instead, I'll just write that it's the best support platform of all the platforms we've used, and we've been through a few: both Gorgias (too expensive), Re:amaze (buggy UI), and DelightChat (also buggy UI). CommSlayer is my favorite — by far.
My current favorite feature is the Superhuman-like keyboard shortcuts that allows me to go through tickets blazingly fast
Easy-to-use UI with great features. Updates come in regularly to keep making things better, and the support is always amazing when you need it!
Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!
Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!
Amazing App, has everything we need, plus fantastic AI assistance which makes the experience even easier!
We switched to Commslayer from Freshdesk and really wish we had done it before Q4. Peak season had us drowning, and Commslayer would have taken a lot of weight off our team during that time. Unfortunately we didn't switch until January. Even so, we could feel the difference right away. The AI features are genuinely helpful like auto tagging, AI drafts, and responding to social comments in one place, which has made our days much easier. It is also more affordable than Freshdesk and fits how customer support actually works today. We are truly grateful for how responsive, kind, and supportive the Commslayer team has been throughout the transition. This tool has made a meaningful difference for our team and how we show up for our customers.
