Reviews (239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑impact helpdesk and “game changer” for high‑volume or multi‑brand stores. The AI agent reportedly resolves 80–90% of tickets with human‑like replies, centralizes email, chat, social, and reviews, and surfaces order data in tickets. Merchants praise its intuitive interface, fast and receptive support, rapid feature development, and generous, low‑cost pricing that often replaces tools like Gorgias and Zendesk.
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I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review.
The devs are committed to making this better, every day.
I am a fan of the devs, and I am convinced they share a passion to make a world class product.
Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production.
The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team!
I will continue to update this review, with honest feedback.
We have previously used Re:amaze and Richpanel, and this app is better. The way the AI is integrated is great. Really happy with it and have already been recommending it to people. And given its free, its a no brainer! Also its great not to have 'powered by richpannel' on every single support email.
We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!
Moved away from Gorgias as they were ripping us off with their pricing (otherwise it's a great product). Now I'll get all FB/IG ad comments into our helpdesk for free.
Very straightforward platform to use. In my opinion, it's much more user friendly than other platforms like Gorgias. Incredibly responsive team. Very glad we jumped ships :)
This is a great CX app – works well and is MUCH less expensive than other apps. Highly recommend!
I'm not sure how they offer this deep set of features at this price. Even the Free version is crazy good. Support has been prompt. Highly recommend.
It should be criminal to offer an app for free with so many features.
Commslayer has been a massive help in our small business to streamline our helpdesk.
I can't imagine the skills of the paid version. We'll be upgrading soon.
Kari and his team have built a wonderful app, new features all the time and amazing support! Much cheaper than Gorgias too.
Insanely helpful!
