Reviews (238)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑impact helpdesk and “game changer” for high‑volume or multi‑brand stores. The AI agent reportedly resolves 80–90% of tickets with human‑like replies, centralizes email, chat, social, and reviews, and surfaces order data in tickets. Merchants praise its intuitive interface, fast and receptive support, rapid feature development, and generous, low‑cost pricing that often replaces tools like Gorgias and Zendesk.
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In my opinion the best software for your CS and also the cheapest. I used Gorgias before and the service was shit, could only ask through email and with Commslayer I have the ability to ask things on Slack directly.
So please go to commslayer, I really advice you based on financial opinion and the speed of new features in this software to go to Commslayer. Love team sneakerask
Commslayer is a breath of fresh air!
The Commslayer team will make your life 10x easier, the integration is all done for you. The customer service is next level you wont experience this level of care from any other help desk app.
These guys started recently but they beat gorgias for a fraction of the price and they are constantly working on new features.
I am so lucky to have found this app.
These guys are way better than Gorgias, If your looking for a help desk app that actually cares about you or wanting to switch, don't waste anymore time looking just use Commslayer
Callum
usemanly.com
Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!
Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!
I was about to write "by far the best value for money support platform," but that seems silly when it's totally free.
So, instead, I'll just write that it's the best support platform of all the platforms we've used, and we've been through a few: both Gorgias (too expensive), Re:amaze (buggy UI), and DelightChat (also buggy UI). CommSlayer is my favorite — by far.
My current favorite feature is the Superhuman-like keyboard shortcuts that allows me to go through tickets blazingly fast
Amazing App, has everything we need, plus fantastic AI assistance which makes the experience even easier!
Easy-to-use UI with great features. Updates come in regularly to keep making things better, and the support is always amazing when you need it!
We switched to Commslayer from Freshdesk and really wish we had done it before Q4. Peak season had us drowning, and Commslayer would have taken a lot of weight off our team during that time. Unfortunately we didn't switch until January. Even so, we could feel the difference right away. The AI features are genuinely helpful like auto tagging, AI drafts, and responding to social comments in one place, which has made our days much easier. It is also more affordable than Freshdesk and fits how customer support actually works today. We are truly grateful for how responsive, kind, and supportive the Commslayer team has been throughout the transition. This tool has made a meaningful difference for our team and how we show up for our customers.
