Reviews (237)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑impact helpdesk and “game changer” for high‑volume or multi‑brand stores. The AI agent reportedly resolves 80–90% of tickets with human‑like replies, centralizes email, chat, social, and reviews, and surfaces order data in tickets. Merchants praise its intuitive interface, fast and receptive support, rapid feature development, and generous, low‑cost pricing that often replaces tools like Gorgias and Zendesk.

October 8, 2026

This app is incredible value and always innovating

Good Prognosis
United States
3 months using the app
June 30, 2026

If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them

boostcous
United States
About 1 month using the app
September 22, 2026

comment moderation works great

LederKur
Germany
7 days using the app
September 22, 2026

Great experience. Very good app and great support.

Tern Setups
Estonia
4 months using the app
September 16, 2026

Great app - works really well with Claude and worth the investment.

BAULANE
United Kingdom
About 2 months using the app
September 14, 2026

Affordable and effective - a no-brainer for any CX team!

The Ramen Bae
United States
2 months using the app
September 11, 2026

GOATED. Pls dont ever increase your pricing.....

Oriana Grace
Singapore
7 months using the app
June 26, 2026

Staff are fast, super helpful, and open to suggestions (and they actually implement them).

Numin
United States
11 months using the app
May 20, 2026

Gorgias and Zendesk watch out! these guys are going to smoke you!
The platform takes a bit of time getting your head around - i got on an onboarding call and the team was really helpful including Bernardo.

They are working very hard and there are some growing pains but excited to adopt this product fully!

Calily Bridal
Australia
About 1 year using the app
August 26, 2026

Best decision we've ever made!

Custom Collective
United States
6 months using the app