Commslayer: AI Helpdesk & Chat

Wow, I've been using this app for months and now I can't imagine life without it. Its a game changer for CX and replying to all forms of social media comments and DMs.

And the price is amazing. I cant decide if the price or feature set is more impressive.

Also they are innovating at a crazy pace and have launched more features in any given week than Big G has released in the last year. Keep it up Karri!

Been using it since nearly the beginning. The team is making great efforts to improve the app and add new features. Fingers crossed that the Youtube comments integration is coming soon!

We previously tried Helpscout which did not work well for us and ended in a nightmare experience trying to migrate away from them (they tried to hold our data hostage).

We also looked into Gorgias but the pricing is insane and charging per "ticket" for every social media comment is completely absurd, especially for brands who get hundreds of comments a week across social media.

Very glad a new player like Commslayer is in the space, and hoping they don't take on VC money and raise prices like the typical software companies do.

Solid software, responsive customer care.

highly recommend to any ecom owner/store. You can reduce your CS app costs by 90% and not lose any features or functions that are required, not only that we now have the Ai agent in full force!

Great Helpdesk app, that pushes AI features to the next level. MCP integration with Claude works great. Support and feature requests are taken into account quickly. Highly recommended!

This has saved us literally hundreds of hours a month in customer service work! It has made us more productive, increased our sales and conversion rates and been a life saver! Customers now feel heard and valued right away and the responses don't immediately feel like AI! Considering the high prices of most any other option, this is hands down the best value you can get for a customer service tool! Implementation on your own is very hard, but their one time implementation cost was worth every penny and I also highly recommend that!

Works as intended. Easy to use and plenty of features if you're looking to get more technical. Very easy to onboard new support agents and keep tickets in the right buckets.

The 2 one Str reviews written by others doesn't reflect our experience.

i have zero interest in this business and as a client, they are very very very supportive and responsive. To feel protective over them as a client tells you how we feel abt this wonderful company.

For me, helpdesk software has been like diet fads. I have tried (and abandoned) them all. The price*bloat multiplier always sends me back to the plain ol gmail inbox resorting to labels and other basic systems to triage and manage support. Commslayer hits the trifecta with low cost, ease of use, and a rich (and expanding) modern feature set. I've been using it for almost a year. This diet may actually stick!

The icing on top is that Kerri, the founder, is an industry veteran (and seemingly a genuinely solid human) and remains extremely passionate about his product.

It is quite extensive and user-friendly!
I have had a pleasant experience working with it ☺.