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I am using this since 2024. Worked fine since 2 days ago. No support no reaction on contacting them. I tried tu uninstall and reinstall they changed my plan. No way to contact them seems that they stopped support this app.
Thank you for using our app since 2024, and I'm sorry for the frustration you've experienced. You deserved a faster response from us.
To clarify what happened with your plan: our subscription structure changed over the last year, and reinstalling the app moved your store onto the current plans. We understand that was unexpected, and we're happy to review your plan with you.
We did reply to your ticket asking for some extra details, though later than we'd like because of a high volume of requests. If you can reply to that email, we'll look into why the app stopped working and get it sorted for you.
We're very much still supporting this app, and we'd love the chance to make this right for you if you'd be up for it.
Der Support ist leider viel zu langsam, obwohl Cookies so wichtig sind für den Onlineshop. Das können andere Apps viel besser. Ich warte jetzt 7 Tage auf eine Antwort, da ich keinen benutzerdefinierten Text hinzufügen kann, bitte helft mir.
Hallo,
Vielen Dank für Ihr Feedback. Wir verstehen, wie wichtig Cookie-Compliance für Ihren Onlineshop ist, und entschuldigen uns aufrichtig dafür, dass unsere Support-Reaktionszeit Ihre Erwartungen nicht erfüllt hat.
Wir haben auf Ihre Anfrage innerhalb von 1,5 Werktagen geantwortet. Dennoch ist uns bewusst, dass bei Compliance-Angelegenheiten jeder Moment zählt. Wir arbeiten kontinuierlich daran, unsere Support-Geschwindigkeit und Servicequalität zu verbessern.
Ihr Support-Ticket ist weiterhin offen und unser Team arbeitet aktiv an der Lösung Ihres Problems. Wir hoffen, dass Sie unsere fortlaufende Unterstützung bei der vollständigen Compliance Ihres Shops hilfreich finden werden.
Seit der internen Umstellung auf Complianz ist unser komplettes Design weg!Support meldet sic nicht. Werden wir jetzt DEINSTALLIEREN!
Hello,
I'm sorry to hear your banner design got wiped during the migration, that is definitely not the norm nor what we intended to happen of course. When looking through our support inquiries I can only find tickets from about a year ago from your store, so I'm very sorry, but we haven't received anything from you recently.
We'd be happy to support you, and offer compensation for the inconvenience of the wiped design. Please reach out to us via the 'Support' section on our website. Thank you!
We had this app active for a while and only ran into problems. Sometimes updates had to be triggered manually, sometimes we had to reconfigure the settings completely. But the worst part was a serious consent mode issue: after users clicked accept or decline on the cookie banner, the pop-up showed up again on every page change. Our conversion rate dropped from 7% to 2% because of this endlessly repeating banner. There was no way to pause or even disable it temporarily. For me, this app is absolutely not recommendable!
We're very sorry to hear of your issues with our app! It definitely sounds like something went wrong during an app update on your shop. Have you tried contacting our support team to get the issue(s) resolved? We respond within a business day and will do anything to get your shop and cookie banner back to its desired state.
We experienced recurring problems with this app.
One major issue: the cookie banner went offline for a long time because an update was supposed to be triggered manually. Unfortunately, there was no notification about this – you only see it if you actively open the app. This meant our tracking was not working properly for a long time.
Another frustration: technical support is only possible via installing a separate support app. This is very unusual compared to other Shopify apps, where normal backend access is sufficient.
The final straw (and the reason we uninstalled the app): without making any changes in our shop, the cookie banner simply disappeared. It had been active in the settings, yet suddenly our Klaviyo newsletter signup forms were no longer visible in the shop. After some digging, we discovered it was caused by the cookie banner app. As a result, Google Ads performance also dropped drastically since no data was being sent.
In summary, this app caused us significant business damage, and we cannot recommend it.
We’re sorry we let you down. We’ve sent you an email with a personal offer to fix things. Please check your inbox or reach us at support@complianz.io. regards Aert Hulsebos
As other users have already mentioned several times here, the app is nothing but trouble. Support is not very helpful, and we as customers have to fix the problems caused by the update from the Complianz team. That's pretty bold.
Technical support can only help if you sign an agreement and download the Metafield Guru app (?!), which I find very dubious overall. Other apps are able to solve such problems via developer access.
If the team does not contact us with an alternative solution after this review, we will delete the app and use another one.
Vor dem Upgrade auf Complianz hatte ich nie Probleme, seit der Umstellung kann ich mein Shop Theme nicht mehr anpassen, weil sich alles aufhängt.
We're sorry to hear about your experience. We provide support within one business day and would be extremely happy to hear from you through our support channels in order to help you solve the issue. It likely concerns some kind of incompatibility that we can resolve for you.
We hope to hear from you!
Since the switch to "Complianz" we do have a lot of problems with this app.
E.g. on mobile devices (tested on Google Pixel 7A, Android 16) the banner pops up on every page we open. Test many different browsers (Chrome, FF, Opera, Brave). That essentially makes it impossible to browse our site or buy something!
Never had any problems with the "old" version of the app!
Hi,
We've seen your support ticket and have responded to you a few days ago asking for more information. We offer free support and would be happy to hear back from you. As this seems to be an isolated issue we strongly believe there might be some sort of interference issue with perhaps a caching or optimization app you might be using.
We hope to hear back from you via the support ticket.
The app launched updates without informing me and as I didn't go into the app to accept it (as I didn't know about it), our entire tracking broke down. It took me weeks to figure out that an update in this app caused all the issues. The support wasn't helpful either. Now again, they launched a new version and forced me to move to it. My banner design and all customizations were lost in the process, and I had to start from 0. Therefore, I now decided to move to a different Cookie banner app.
Thank you for your review. I'm sorry to hear you've encountered issues.
We recently released an update to our app to introduce new features and provide a more modern, comprehensive cookie banner. This update was communicated over the past few months via email. It's unfortunate to hear that your tracking is no longer working as expected. While we haven’t received similar reports, we’ll certainly investigate this to better understand the situation and help prevent it in the future.
We’d be very happy to support you further and find a solution that ensures you get the best possible experience with our app.
The App was working fine, before their upgrade to "Complianz".
Now it is...
- not loading at all when using Brave Browser
- not loading the appearance panel when using Edge Browser
- still showing the old app, when visiting our store, although it should be showing the new one
I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy.
According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider."
In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.
Thank you for your review. I'm sorry to hear you encountered issues while using our app.
Regarding the browser-related problems, it's worth noting that Brave tends to block many third-party services by default, which may affect functionality. As for the issue with your cookie banner not updating, this can be resolved quickly, and we're more than happy to take care of it for you. However, we do require a signed waiver before we can access your store.
You mentioned the section about "requesting exceptional support" in the waiver. We understand that the wording might sound unusual. It simply means that we're offering hands-on assistance by directly accessing your store to resolve the issue, rather than guiding you through the steps via email.
If you’re open to it, we’d still be very glad to help and get everything running smoothly for you.
Thank you again!
